LangOps Universe 2021 #TranslateFearlessly
Unbabel’s two-day virtual summit for organizations growing globally and communicating in multiple languages.
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Speakers
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Sessions
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Breakouts
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Keynotes
LangOps Universe is an annual event where we come together as a global community to discuss how language and AI can boost customer operations and business development.
Our theme this year was #TranslateFearlessly.
Our goal for this digital-first experience is to give customer experience and localization professionals like you the tools and knowledge to break through language barriers without fear and create a positive impact on customers around the world.
Fast-track your organization’s digital transformation
Gain understanding of tech that puts you on the map
Boost your CX and localization career
Level up your skills for maximum productivity and efficiency
Operationalize language with AI
Learn how to improve customer satisfaction with Language Operations
Understand your customers better
Get insight into the latest consumer trends and how they translate for your business
Speakers
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Adam Wooten
Middlebury Institute of International Studies
Associate Professor, Translation & Localization Management -
Michelle Poler
Hello Fears
Founder & Author -
Giuseppe Ficarra
Majorel
VP Global Sales -
Lisa Edwards
Diligent Corporation
President & COO -
Douglas Kramon
ESPN, Inc.
Head of Fan Support/CS, ESPN and ESPN+ -
Alvaro Buesa
Majorel
SVP Global Sales -
Kira Gorbunova
Wargaming
Head of Technology and Innovation department in Global Player Support -
Elizabeth Eames
The Petrova Experience
Communications Strategist -
Florian Faes
Slator
Managing Director -
Whitnee Hawthorne
JetBlue
Vice President, Customer Support -
Oliver Nono
Zendesk
Director, Enterprise Customer Success -
Liliana Petrova
The Petrova Experience
CEO/Founder -
Marcel Basmer
trivago N.V.
Responsibility Lead Agent Services -
Arisona Hampl
trivago N.V.
Head of User Support -
Rogério Correia
Farfetch
Head of ROI & Optimization -
Vasco Pedro
Unbabel
Co-founder and CEO
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Joao Graca
Unbabel
CTO -
Sophie Vu
Unbabel
CMO -
Alon Lavie
Unbabel
VP of Language Technologies -
Vera Almeida
Unbabel
Head of LangOps
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Paulo Dimas
Unbabel
VP of Product Innovation -
Sophia Malina
Unbabel
Head of Customer Success
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Craig Stewart
Unbabel
AI Research Scientist -
Ana Becker-Weinberg
Unbabel
Chief of Staff
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Ana Pereira
Unbabel
Customer Success Manager -
Violeta Swart
Unbabel
Senior Partnerships Manager -
Jeanne Ifergan
Unbabel
Senior Customer Success Manager (North America) -
Camila Pohlmann
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Marianna Buchicchio
Unbabel
Linguistic Services Team Lead
Questions & Answers
LangOps Universe is Unbabel’s two-day event focusing on enhancing customer experience and driving global expansion with AI-powered Language Operations (LangOps).
Language Operations (LangOps) is a cross-disciplinary function that helps global businesses communicate effectively with their multilingual customers and other stakeholders. Learn more about the future of translation and localization here.
The theme of LangOps Universe 2021 is #TranslateFearlessly. The goal of this event is to empower you with the latest tools and techniques to take your global expansion and language strategy to the next level. We believe that with the right Language Operations platform, you can go bold when planning your organization’s growth.