Blokbaggrund

Explore Big Bang Multilingual CX

Unbabel’s flagship summit returned for a second year but this time in person and online! At the event we explored how to successfully, and cost-effectively, build out a custom global CX strategy that resonates with all your markets, and showcased scenarios of big brands that have achieved this.

Keynote speaker

Mike Massimino

Guest star on The Big Bang Theory, Former NASA Astronaut, Columbia Professor, Media Personality & Author

LangOps Universe 2022 Speakers

  • Louis Zezeran
    LangOps Universe MC, Comedian, Event Host, Podcaster

  • Ruby Rose Walker
    Global Head of Product Support
    Unmind

  • Matt Madderra
    Director of Web Solutions,
    Mouser

  • Vasco Pedro
    Co-Founder and CEO,
    Unbabel

  • Alex Cobb
    Chief Product Officer
    Unbabel

  • Christina Asante
    Complaints and Quality Manager
    GoCardless

  • Jennifer Bers
    CRO
    Unbabel

  • Rogério Correia
    Head of ROI & Optimization
    Farfetch

  • Dominic Pettit
    VP Global Customer Service
    Springer Nature

  • Roxana Telescu
    VP Strategic Accounts
    Unbabel

  • Kolten Kittleson
    Product Manager
    Zendesk

  • Phillip Brougham
    Director of Product Marketing
    Unbabel

  • Alon Lavie
    VP of Language Technologies
    Unbabel

  • Tue Søttrup
    VP of CX Excellence
    Dixa

  • Henrique Dutra
    Senior Product Marketing Manager
    Unbabel

  • Suri Ratnatunga
    Global Director, Customer Satisfaction
    BEES

  • Simon Johnson
    VP & General Manager
    Freshworks UKI

  • Vera Almeida
    Head of LangOps Team
    Unbabel

  • Sophie Vu
    Chief Marketing Officer
    Unbabel

  • Herbert Verschuren
    VP Services, Customer Contact
    Air France KLM

  • João Graça
    Co-founder and CTO
    Unbabel

  • Jochen Hummel
    CEO, Coreon and
    ESTeam

  • Britta Aagaard
    Chief Business Officer
    Semantix

Is your multilingual CX strategy optimized to capture global revenue growth?

68% of consumers worldwide will switch to a different brand that offers products, services, and/or support in their native language.

For too long, businesses have struggled to deliver great CX to their global customers at scale, but without engaging and supporting them in their local language – it’s no wonder they’re falling short. Organizations worldwide are turning to AI + automation to deliver (inter)stellar multilingual CX across all touchpoints of their customer journey – from awareness to loyalty, through to customer support.

NAVIGATE

Cross the challenges of adapting your brand to local markets to drive more leads and conversions

MAXIMIZE

Optimize your current headcount and resources by using your CRM to its full potential

MEASURE

Find out about translation quality and see why standard machine translation alone is not a viable business tool

EXPLORE

Enjoy a glimpse into the future of translation requirements in growing businesses

Thank you to our incredible sponsors

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