Product & Customer Marketing Manager

Blog

7 Customer Service Operational KPIs All International Businesses Should Measure

AI, Automation & Tech

Why artificial intelligence remains a smart investment for many online retailers

AI, Automation & Tech

Unbabel Eliminates Linguistic Challenges and Enables Seamless Customer Care for Panasonic

General Solution

Removing language barriers with AI-powered technology: An interview with Vasco Pedro

Blog

Guest Blog: How GetYourGuide Tapped into New Markets and Streamlined Customer Service Operations

CX

The Evolution Of Localization: Why LangOps Is The Next Frontier

Language Guides

Latin/Romance languages | Language Guide

CX

Mastering AI Technology for Customer Operations in 2021

AI, Automation & Tech

3 Lessons Customer Service Teams Can Learn from T-Mobile’s Team of Experts Model

Blog

Guest Post: Using Knowledge Centered Service to Transform the Customer Experience

CX

Despite the rise of remote work, tech hubs are here to stay

AI, Automation & Tech

Panasonic translates customer service requests with AI