Unbabel vs. Google Translate

Machine translation alone won’t cut it. Unbabel combines the accuracy of domain-specific AI with the assurance of human review to enable multilingual customer support.

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AI-powered, human-refined translation for synchronous and asynchronous customer support

Machine translation-only general-purpose solution

Real-time chat

Email

FAQs

Real-time chat

Email

FAQs

Integrations included in plan

Pricing plans built for customer service

Integrations included in plan

Pricing plans built for customer service

Robust feedback loop

Human review

Machine translation models

Tailormade for individual organization

Customer success ecosystem

Proven accuracy

Customer service domain expertise

Robust feedback loop

Human review

Machine translation models

Tailormade for individual organization

Customer success ecosystem

Proven accuracy

Customer service domain expertise

Integrations

Easy setup

Integrations

Easy setup

Why you should switch to Unbabel

Built exclusively for customer service

Unbabel’s translation workflows are built putting your customer service team first: We empower support agents with near-real-time translation designed for chat, email tickets, and FAQs. We offer robust industry-specific customization, retraining, and maintenance of the machine translation ecosystem — no domain expertise or resources required on your end.

Incredible ease of use

We integrate with a wide range of CRMs and other tools right out of the box — no in-house development needed. Unbabel is directly embedded into your customer service workflows so you can translate your messages with minimal disruption and training — whether it’s static content (FAQs) or dynamic communication (email and chat). With the Unbabel Portal, you also access complete visualization, tracking, and reporting of your customer service translations.

Quality, every step of the way

No separate workflows (and associated costs) for machine and human translations: Our global community of expert editors ensure high-quality translations every time, with empathy and that personal touch that machine translation alone simply cannot replicate.

We’re here for you

When you partner with us, you get a direct line to solution partners and Language Operations specialists focused on delivering continuous quality improvement. We maintain close relationships with a wide range of CRMs to ensure you always get the support you need.

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Ready to make the move?

Get in touch with us to set up a demo and see Unbabel in the flesh.