Unbabel vs. Lokalise

Unbabel is purpose built for customer service and combines industry-leading machine translation and accurate human reviews for consistently high-quality translation.

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AI-powered, human-refined translation for synchronous and asynchronous customer support

Predominantly machine translation solution

Real-time chat

Email

FAQs

Real-time chat

Email

FAQs

Pricing plans built for customer service

Billed monthly or annually and per character

Robust feedback loop

Human review

Machine translation models

Dedicated customer success

Robust feedback loop

Human review

Machine translation models

Dedicated customer success

Many supported

Few supported

Why you should switch to Unbabel

Built exclusively for customer service

Unbabel’s translation workflows are built putting your customer service team first: We empower support agents with near-real-time translation designed for chat, email tickets, and FAQs. We offer robust industry-specific customization, retraining, and maintenance of the machine translation ecosystem — no domain expertise or resources required on your end.

Quality, every step of the way

No separate workflows (and associated costs) for machine and human translations: Our global community of expert editors ensure high-quality translations every time, with empathy and that personal touch that machine translation alone simply cannot replicate.

Incredible ease of use

We integrate with a wide range of CRMs and other tools right out of the box — no in-house development needed. Unbabel is directly embedded into your customer service workflows so you can translate your messages with minimal disruption and training — whether it’s static content (FAQs) or dynamic communication (email and chat). With the Unbabel Portal, you also access complete visualization, tracking, and reporting of your customer service translations.

We’re here for you

When you partner with us, you get a direct line to solution partners and Language Operations specialists focused on delivering continuous quality improvement. We maintain close relationships with a wide range of CRMs to ensure you always get the support you need.

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Ready to make the move?

Get in touch with us to set up a demo and see Unbabel in the flesh.