Here, There, Anywhere: Supporting Your Customers Through an Omnichannel Approach

November 8, 2022

How can we enable agents to deliver more personalized assistance across any language and any platform in real-time? Web, mobile apps, What’s App, social media, and more. In this session, we will hear from Kolten Kittleson of Zendesk about his experience implementing multichannel translation with a simple, flip-of-the-switch integration, the importance of being selective of the channels you support, enabling customers to self-serve before contacting support, and understanding when to divert to different channels.

About the Author

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Content Team

Unbabel’s Content Team is responsible for showcasing Unbabel’s continuous growth and incredible pool of in-house experts. It delivers Unbabel’s unique brand across channels and produces accessible, compelling content on translation, localization, language, tech, CS, marketing, and more.