Director of Partnerships, Ada
Director of Customer Care, TomTom
Digital Customer Experience Manager, TomTom
Director of Product Marketing, Unbabel
From chatbots, self-service options, automated responses, customer support software and more, consumers nowadays don’t always require to speak to a live agent, and can have their queries resolved within a few minutes.
But what about those situations that are just a bit more complicated and require human emotion, empathy and understanding? Finding a balance between the two are key to ensuring your customers receive the right level of support.
During the webinar, we discussed:
This webinar is sponsored by