Here’s a quick roundup of all the latest updates to the Unbabel product!
Our customer relationships are our top priority. And great professional relationships are built on complete understanding. We aim to build commitment, trust, and transparency into our product — as you’ll see in our latest product updates.
Here’s what we’re doing at Unbabel to earn your trust and give you exactly what you need to go truly global with your business.
The Unbabel Portal
Donuts with sprinkles, anyone?
We’ve added three new features to the Portal to give you
visibility into translation quality
more control over who uses Unbabel
secure file uploads
​If you don’t have access to the Portal or need more information, reach out to your Customer Success Manager.
Translation Quality Reporting
How effective are your translations? There’s one (more) way to find out.
This brand new section in your Portal called “Quality Reporting” gives you a quick overview of all your translations across the channels you use, as well as deeper insights for individual language pairs. Plus, you get quick status updates on what Unbabel’s Language Operations (LangOps) team’s up to to improve your translation quality.
Some examples of what you can expect:
Visualization of all translations across all channels and languages
Total translations made for specific content types
Identification of problematic and effective language pairs
Visibility into the LangOps team’s actions
Information on when each analysis was last updated
We’re still rolling this feature out in phases, so you’ll have it soon! If you have any questions, get in touch with your Customer Success Manager.
User Management in the Portal
Who uses the Portal? You decide.
The new user management settings give you more control over who’s using the Unbabel Portal and in what capacity, all in one view.
Here are the two user roles:
Owner
Owners get full permissions to add, delete, and edit owners and admin accounts, as well as get access to billing and invoices.
Admin
Users with admin powers get full permissions and can also add, edit, and delete other admins. However, they won’t be able to manage owners or have access to the billing and invoices section.
Start managing your users here.
File Upload
Speed and security, guaranteed.
This new feature allows you to securely upload your content directly to your Portal and share it with the Unbabel LangOps team. We typically use this content for machine learning and retraining purposes to ensure higher-quality translations.
With this feature, you can now
keep track of your uploaded content in its original format.
download or delete files according to your needs.
save time by avoiding third-party apps like DropBox, Google Drive, and email.
Salesforce Emails API migration
Your customers’ emails are safe with us.
Until now, we’ve supported Salesforce Service Cloud with one API for all the channels: email tickets, chat, and FAQ. But to keep up with our growing customer base and constantly improving technology, we’re building dedicated APIs for each customer support channel. Earlier this year, we released the Unbabel Emails API for Salesforce Service Cloud.
This shiny new API ensures
quick and secure transmission and translation of customer support emails
greater stability in translations
deeper insights around your language operations
flexibility with integrations
New language pairs for chat
Say what you mean — in five more ways!
We now have more languages you can use to communicate with your customers through chat! These include Danish, Greek, Vietnamese, Arabic, and Korean. These language pairs are currently only available for full annual subscriptions.
For existing customers — we have some exciting news! We have two new languages in beta: Hungarian and Finnish. If you would like to test these, reach out to your Customer Success Manager.
