Gartner® Report Infographic: ArtificiaI Intelligence Use-Case Prism for Customer Service

How is AI implementation increasing within customer support departments? Download this new report from Gartner to find out.

About this report

With advances in AI becoming more frequent, the AI use cases within customer service are ever increasing. But with so many applications, how do we rank these in terms of business value and feasibility?

This report details 18 AI use cases within customer support and ranks their importance across the Gartner Prism to determine business value and viability to implement.

We believe you can download this report to learn:

  • Which use cases AI can be applied to in customer support and service departments
  • The most important challenges that AI is addressing for these teams
  • How each use case impacts the way these teams work internally and with customers.

Gartner Infographic: ArtificiaI Intelligence Use-Case Prism for Customer Service, Bern Elliot, Brian Manusama, 22nd February 2021.

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This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Unbabel.