Zendesk Support.
Anywhere in the World.
Votre meilleure équipe. Dans n'importe quelle langue.
Unbabel enables your agents to provide instant multilingual customer support, with the ease of machine translation plus the finesse of a human.
Powered by state-of-the-art AI combined with our proprietary community of global translators, Unbabel for Zendesk delivers translation at enterprise scale.
We help businesses to provide seamless multilingual customer support across various Zendesk channels like Agent Workspace, Support Tickets, Live Chat, and Help Center (Guide).
Reduce cost, meet surges, and support your growth
to deliver exceptional CSAT worldwide with no disruption to agent’s workflow.
Unbabel easily plugs into Zendesk’s digital ecosystem.
Trusted by the world’s leading brands
Built for Enterprise
Secure
Fully GDPR and CCPA compliant with robust data encryption and anonymisation, our platform ensures the utmost privacy and security.
Personalized
Your customized translation engine recognizes your unique brand voice, and learns from customer interactions and editor input over time.
Scalable
We grow alongside companies, adding new languages based on demand so you can grow and expand into new markets.
Trusted
We partner with major BPOs and support providers to offer multilingual customer support around the globe.
Dedicated
We’re with you every step of the way, offering premium customer support and a dedicated customer success team.
Seamless
Unbabel integrates with major customer services platforms you already use, or we offer custom APIs to fit your needs.
Use UNBABEL + ZENDESK to scale your operations and increase your multilingual support coverage without increasing costs.
Global coverage
Deliver extraordinary customer service across multiple languages.
Expérience client
Improve first contract resolution
Product expertise
Hire the best agents, regardless of what language they speak
Resource elasticity
Scale according to volume spikes
Lower TCO
Reduce the costs and the difficulty of hiring native speakers
Agent productivity
Make customer service profitable
Logitech a été en mesure d'augmenter rapidement le personnel de 45 %, tout en maintenant les dépenses inchangées, et d'accroître stratégiquement l'efficacité de l'équipe existante afin d'absorber les demandes supplémentaires.
Adriana Vazquez Del Mercado,
Responsable de l'expérience client, équipe des opérations principales
