Explore Big Bang Multilingual CX
Unbabel���s flagship summit returned for a second year but this time in person and online! At the event we explored how to successfully, and cost-effectively, build out a custom global CX strategy that resonates with all your markets, and showcased scenarios of big brands that have achieved this.
Keynote speaker
Mike Massimino
Guest star on The Big Bang Theory, Former NASA Astronaut, Columbia Professor, Media Personality & Author
LangOps Universe 2022 Speakers
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Louis Zezeran
LangOps Universe MC, Comedian, Event Host, Podcaster -
Ruby Rose Walker
Global Head of Product Support
Unmind -
Matt Madderra
Director of Web Solutions,
Mouser -
Vasco Pedro
Co-Founder and CEO,
Unbabel -
Alex Cobb
Chief Product Officer
Unbabel -
Christina Asante
Complaints and Quality Manager
GoCardless -
Jennifer Bers
CRO
Unbabel -
Rogério Correia
Head of ROI & Optimization
Farfetch -
Dominic Pettit
VP Global Customer Service
Springer Nature -
Roxana Telescu
VP Strategic Accounts
Unbabel -
Kolten Kittleson
Product Manager
Zendesk -
Phillip Brougham
Director of Product Marketing
Unbabel -
Alon Lavie
VP of Language Technologies
Unbabel -
Tue Søttrup
VP of CX Excellence
Dixa -
Henrique Dutra
Senior Product Marketing Manager
Unbabel -
Suri Ratnatunga
Global Director, Customer Satisfaction
BEES -
Simon Johnson
VP & General Manager
Freshworks UKI -
Vera Almeida
Head of LangOps Team
Unbabel -
Sophie Vu
Chief Marketing Officer
Unbabel -
Herbert Verschuren
VP Services, Customer Contact
Air France KLM -
João Graça
Co-founder and CTO
Unbabel -
Jochen Hummel
CEO, Coreon and
ESTeam -
Britta Aagaard
Chief Business Officer
Semantix
Is your multilingual CX strategy optimized to capture global revenue growth?
68% of consumers worldwide will switch to a different brand that offers products, services, and/or support in their native language.
For too long, businesses have struggled to deliver great CX to their global customers at scale, but without engaging and supporting them in their local language – it’s no wonder they’re falling short. Organizations worldwide are turning to AI + automation to deliver (inter)stellar multilingual CX across all touchpoints of their customer journey – from awareness to loyalty, through to customer support.
NAVIGATE
Cross the challenges of adapting your brand to local markets to drive more leads and conversions
MAXIMIZE
Optimize your current headcount and resources by using your CRM to its full potential
MEASURE
Find out about translation quality and see why standard machine translation alone is not a viable business tool
EXPLORE
Enjoy a glimpse into the future of translation requirements in growing businesses