Here, There, Anywhere: Supporting Your Customers Through an Omnichannel Approach
November 8, 2022
How can we enable agents to deliver more personalized assistance across any language and any platform in real-time? Web, mobile apps, What’s App, social media, and more. In this session, we will hear from Kolten Kittleson of Zendesk about his experience implementing multichannel translation with a simple, flip-of-the-switch integration, the importance of being selective of the channels you support, enabling customers to self-serve before contacting support, and understanding when to divert to different channels.
