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Deliver the best customer service, in any language

Unbabel’s language solutions make your customer service agents instantly multilingual so they can effortlessly communicate with any customer, anywhere in the world. See how our hybrid AI and human solution can reduce cost, meet surges, support your growth, and deliver exceptional service.

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Enjoy multi-channel, multilingual translations

Ensure a positive customer experience in any language across all your support channels with the quality and turnaround time that meets your translation needs.

Chat
Email
FAQs

Chat

Provide a real-time chat messaging translation process between your customer service agents and customers in their native language using our instant custom machine translations.

Email

Deliver quality multilingual support on time, in minutes, with our hybrid approach of augmented machine translation plus a global network of locally fluent editors, linguists, experienced translators, and subject matter experts.

FAQ

Publish and maintain a multilingual help center through our hybrid approach of machine translation and human refinement.

  • Build your best team

    Bridge the gap between language barriers and to excellence. Hire the best talent, expand quickly and effectively to new markets, and elevate agent productivity.

  • Deliver high-quality translations

    With machine translations tailored to customer service support, combined with human resources in the loop for progressive machine learning, Unbabel provides the highest quality multilingual translation services to your target languages.

  • Integrate seamlessly

    It’s your way of working, with no disruptions to existing workflows. We integrate into your CRM and layer into the digital channels you already use: email, chat, FAQ, and social media.

How customer-centric businesses use Unbabel’s professional translation and language services

45%

Growth in staffing with 
0% spend increase

22.5%

Increase in CSAT

25%

Improvement in first response time

+8%

Productivity increase

60%

Cost reduction in operations

How customer-centric businesses use Unbabel

Streamline operational efficiency by making any agent multilingual, instantly, without the need for additional headcount and proofreading. Plus, help maintain customer loyalty by focusing on people skills, not native language skills.

Recruit from a wider pool of candidates and onboard agents faster to achieve peak utilization without having to factor in language expertise.

Give your existing, centralized support team the ability to translate instantly into any language without worrying about pricing, pressure, and time investment of hiring local native speakers

Are you ready to take your customer support experience to new worlds across different languages?