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Think globally, speak locally

Most businesses communicate with their customers in English. But the truth? English speakers only make up roughly a quarter of internet users around the world.

Since its inception in 2013, Unbabel has pioneered the Language Operations (LangOps) category, enabling teams across companies to easily interact with customers in any language they speak.

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Award-winning technology combined with human editors for more reliable translations

Our language technologies combine advanced artificial intelligence with our proprietary community of human editors, for fast, efficient, high-quality translations that get smarter over time. Unbabel machine-learning translations power consistent multilingual customer support and localization at scale, so small businesses and enterprises globally can provide stellar customer experiences in every corner of the world.

Our team

Leadership

Unbabel was founded in Lisbon, Portugal by CEO, Vasco Pedro, and co-founders João Graça, Sofia Pessanha, Bruno Silva, and Hugo Silva.

  • Vasco Pedro, Unbabel CEO, photo

    Vasco Pedro

    Co-Founder and Chief Executive Officer

  • Kathryn Keenan, Vice President of Revenue

    Kathryn Keenan

    Vice President of Revenue

  • James Palmer

    Chief Financial Officer

  • Leah Buccellato

    Chief People Officer

  • José Pedro Nunes

    Vice President of Engineering

  • Kerry Scobie

    Vice President of Operations

  • Gil Coelho, Head of Product at Unbabel

    Gil Coelho

    Head of Product

Unbabel is backed by

With strategic partnerships, we unlock multilingual support and custom translation solutions around the world

Unbabel works hand-in-hand with some of the world’s largest BPOs and outsourcing companies. Together we’ve created custom, transformative, never-before-seen multilingual support initiatives for major brands worldwide including Booking.com, Nestle, Panasonic, Patagonia, and UPS.

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Unbabel technology network

Our top tier talent and technology are unmatched

We’ve assembled a diverse team of experts in the AI and natural language processing (NLP) fields, whose unparalleled research and award-winning breakthroughs continues to set industry standards.

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People love us on G2

Unbabel is easy to set up; their procurement and implementation teams made the onboarding easy and the integration to Zendesk was seamless and very fast.

Fabien Dupont

Wargaming

Thanks to Unbabel, we can have highly skilled agents in all the markets we operate, optimizing resources and avoiding problems of lack of coverage with one language or another.

Filippo dell'Anno

Rakuten TV

Unbabel is simple to use, they maintain transparent business practices (help articles tell you exactly how their product works), and service has always been above and beyond.

Talya Garman

Kongregate

Since easyJet has implemented Unbabel as a solution for our multilingual webchat, we have seen an increase of 4.2% on our CSAT, among other benefits on the operational level.

Simon Sequi

EasyJet

Everything is easy to manage, track and update. What was once a laborious task is something a new starter can learn in a very short time.

Bob B

King

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Unbabel snags high performer position in G2’s Machine Translation Grid

Ai-powered machine translation software automates the process of translating text from one language to another.

  • Translate text word for word, or incorporate rule or statistic-based functions
  • Automate translation into multiple languages
  • Instantly produce copy that can be edited by translators
  • Provide tools for editing translated text
  • Organize or allow for the management of translated text
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