Why you should switch to Unbabel

Unbabel’s translation workflows are built putting your customer service team first: We empower support agents with near-real-time translation designed for chat, email tickets, and FAQs. We offer robust industry-specific customization, retraining, and maintenance of the machine translation ecosystem — no domain expertise or resources required on your end.

We integrate with a wide range of CRMs and other tools right out of the box — no in-house development needed. Unbabel is directly embedded into your customer service workflows so you can translate your messages with minimal disruption and training — whether it’s static content (FAQs) or dynamic communication (email and chat). With the Unbabel Portal, you also access complete visualization, tracking, and reporting of your customer service translations.

No separate workflows (and associated costs) for machine and human translations: Our global community of expert editors ensure high-quality translations every time, with empathy and that personal touch that machine translation alone simply cannot replicate.

When you partner with us, you get a direct line to solution partners and Language Operations specialists focused on delivering continuous quality improvement. We maintain close relationships with a wide range of CRMs to ensure you always get the support you need.