The best of machine and human translation — built just for customer service, tailored just for you.
AI-powered, human-refined translation for synchronous and asynchronous customer support
Real-time chat
FAQs
Pricing plans built for customer service
Flexible plans built for your needs
Robust feedback loop
Human review
Integrated in our approach
Machine translation models
Industry-leading in-house models optimized for customer service
Dedicated customer success
Easy, fast escalation process. Support ecosystem of solution partners and Language Operations experts.
Many supported
Salesforce Service Cloud, Zendesk Agent Workspace, Intercom, Kustomer, Freshdesk, helpshift, Wix Answers, Oracle and more with our flexible APIs
Predominantly machine translation solution
Real-time chat
FAQs
Per word, with additional charges
Robust feedback loop
Human review
Available as a separate process with additional charges
Machine translation models
Third-party models developed on generic data
Dedicated customer success
Few supported
Salesforce Service Cloud, Zendesk, Oracle
AI-powered, human-refined translation for synchronous and asynchronous customer support
Predominantly machine translation solution
Real-time chat
FAQs
Real-time chat
FAQs
Pricing plans built for customer service
Flexible plans built for your needs
Per word, with additional charges
Robust feedback loop
Human review
Integrated in our approach
Machine translation models
Industry-leading in-house models optimized for customer service
Dedicated customer success
Easy, fast escalation process. Support ecosystem of solution partners and Language Operations experts.
Robust feedback loop
Human review
Available as a separate process with additional charges
Machine translation models
Third-party models developed on generic data
Dedicated customer success
Many supported
Salesforce Service Cloud, Zendesk Agent Workspace, Intercom, Kustomer, Freshdesk, helpshift, Wix Answers, Oracle and more with our flexible APIs
Few supported
Salesforce Service Cloud, Zendesk, Oracle
We make sure your money goes a long way, whether you have to deal with unexpected customer demand or scale your support in new languages and markets. And what’s more, no hidden costs and no additional purchases needed.
No separate workflows (and associated costs) for machine and human translations: Our global community of expert editors ensure high-quality translations every time, with empathy and that personal touch that machine translation alone simply cannot replicate.
Unbabel’s translation workflows are built putting your customer service team first: We empower support agents with near-real-time translation designed for chat, email tickets, and FAQs. We offer robust industry-specific customization, retraining, and maintenance of the machine translation ecosystem — no domain expertise or resources required on your end.
When you partner with us, you get a direct line to solution partners and Language Operations specialists focused on delivering continuous quality improvement. We maintain close relationships with a wide range of CRMs to ensure you always get the support you need.
Get in touch with us to set up a demo and see Unbabel in the flesh.