Unbabel vs. Language IO

The best of machine and human translation — built just for customer service, tailored just for you.

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AI-powered, human-refined translation for synchronous and asynchronous customer support

Predominantly machine translation solution

Real-time chat

Email

FAQs

Real-time chat

Email

FAQs

Pricing plans built for customer service

Per word, with additional charges

Robust feedback loop

Human review

Machine translation models

Dedicated customer success

Robust feedback loop

Human review

Machine translation models

Dedicated customer success

Many supported

Few supported

Why you should switch to Unbabel

Standardized pricing

We make sure your money goes a long way, whether you have to deal with unexpected customer demand or scale your support in new languages and markets. And what’s more, no hidden costs and no additional purchases needed.

Quality, every step of the way

No separate workflows (and associated costs) for machine and human translations: Our global community of expert editors ensure high-quality translations every time, with empathy and that personal touch that machine translation alone simply cannot replicate.

Built exclusively for customer service

Unbabel’s translation workflows are built putting your customer service team first: We empower support agents with near-real-time translation designed for chat, email tickets, and FAQs. We offer robust industry-specific customization, retraining, and maintenance of the machine translation ecosystem — no domain expertise or resources required on your end.

We’re here for you

When you partner with us, you get a direct line to solution partners and Language Operations specialists focused on delivering continuous quality improvement. We maintain close relationships with a wide range of CRMs to ensure you always get the support you need.

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Ready to make the move?

Get in touch with us to set up a demo and see Unbabel in the flesh.