Customer Service Solution
The next dimension of multilingual support
We help you serve customers in any language, with fast, fully integrated translations of the content powering your support operations.Request a demo
Our AI-powered, human-refined solution helps you provide cost-effective multilingual customer service across your digital channels.
Earn points for understanding
Customers are more comfortable when you respond in their native language. Fast native-quality support paves the way for a smoother customer experience — as well as improved first-reply, handling time, backlog, and CSAT.
Lauri Haav, Head of Customer Loyalty
Unbabel works straight out of the box, and the human element really lends a sense of security. Our customers are demonstrably happier now.
Be your best team
Your agents bring the support skills. We bring the language skills, along with flexible hiring and expanded self-service options. Translation? Leaner, happier teams, and more resources for your strategic initiatives.
James Baldwin, Senior Manager of Customer and User Support
Unbabel fits in seamlessly with everything we do in Zendesk. Pricing is very attractive, and quality outstanding, so it’s a no-brainer.
Remove the language variable
As your business grows more complex, we keep translation simple and cost-effective. We can handle peak-season volumes and help you cover long-tail languages – no matter where you’re based or which agents are on shift.
Jon Thorne, Global User Satisfaction Manager
Unbabel doesn’t just cut the cost of customer support — it allows us to provide support in scenarios where previously we simply couldn’t.
Give your global brand a local touch
Our solution helps you sound like a local — and like yourself — in any language, with human-edited translations that incorporate your brand’s style guides and custom glossaries.
Carolin Wilms, User Support Team Lead
At trivago, we want to empower each of our user at every stage of their experience. We want to reflect this philosophy in the way we communicate to them. Unbabel’s high-end customization ensures a consistent tone of voice that reflects our brand’s value.
We combine artificial and human intelligence to deliver native-quality translation at scale, consistently outperforming standard machine translation engines.
Customers are unique, so multilingual support should be, too. We optimize our products for your brand and sector.
Your trusted partner
Major global brands use Unbabel to deliver long-term customer success strategy globally and innovate at enterprise standards and scale.
Our solution is fully GDPR-compliant, automatically detecting and redacting your customers’ personal information.
Customer Service Solution
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Increase customer satisfaction, get smarter ops, and localize your brand.