Customers are more comfortable when you respond in their native language. Fast native-quality support paves the way for a smoother customer experience — as well as improved first-reply, handling time, backlog, and CSAT.
Unbabel works straight out of the box, and the human element really lends a sense of security. Our customers are demonstrably happier now.
Lauri Haav, Head of Customer Loyalty
Operational efficiency
Be your best team
Your agents bring the support skills. We bring the language skills, along with flexible hiring and expanded self-service options. Translation? Leaner, happier teams, and more resources for your strategic initiatives.
Unbabel fits in seamlessly with everything we do in Zendesk. Pricing is very attractive, and quality outstanding, so it’s a no-brainer.
James Baldwin, Senior Manager of Customer and User Support
Total scalability
Remove the language variable
As your business grows more complex, we keep translation simple and cost-effective. We can handle peak-season volumes and help you cover long-tail languages – no matter where you’re based or which agents are on shift.
Unbabel doesn’t just cut the cost of customer support — it allows us to provide support in scenarios where previously we simply couldn’t.
Jon Thorne, Global User Satisfaction Manager
Adaptive translation
Give your global brand a local touch
Our solution helps you sound like a local — and like yourself — in any language, with human-edited translations that incorporate your brand’s style guides and custom glossaries.
At trivago, we want to empower each of our user at every stage of their experience. We want to reflect this philosophy in the way we communicate to them. Unbabel’s high-end customization ensures a consistent tone of voice that reflects our brand’s value.
Carolin Wilms, User-Support Responsibility Lead
Enterprise ready
AI–human
We combine artificial and human intelligence to deliver native-quality translation at scale, consistently outperforming standard machine translation engines.
Industry experts
Customers are unique, so multilingual support should be, too. We optimize our products for your brand and sector.
Your trusted partner
Major global brands use Unbabel to deliver long-term customer success strategy globally and innovate at enterprise standards and scale.
Security
Our solution is fully GDPR-compliant, automatically detecting and redacting your customers’ personal information.
Step into our integrations
Enter the next dimension of multilingual support without leaving your preferred CRM platforms.
