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Unbabel Chat

Keep the conversation
flowing with live
chat translation

Deliver real-time multilingual chat support, no matter what languages your team speaks.

Request a demo

Chat with customers in any language on your preferred CRM with total confidence

How it works

Our fully-integrated translation pipeline guarantees your customers will receive a native-quality reply in real time.

Inbound messages are automatically translated into your agent's preferred language

Your agent can craft a reply right away and hit send

Your customer receives a native-quality reply in real time

Real-time chat translation

Full speed ahead

Unbabel combines human and artificial intelligence to ensure your customers get native-quality translations in real time, improving first-reply, handling time, and customer satisfaction. A global technology brand has increased CSAT scores by 10% and reduced first response time by 30% with Unbabel Chat.

CSAT results with Unbabel have been absolutely fantastic, better than native performance, at a significantly lower cost point which is great from an efficiency perspective.

James Cross, Digital & Service Senior Strategy Lead

Native-quality translation

Mistaken for native. Unmistakably you

Your brand voice is singular — but standard machine translation engines don’t know that. Unbabel uses your data to train translation models for your brand, industry, and tone of voice. It’s what makes you sound like a local, and like yourself, in every language.

We’ve used Unbabel services to handle all sorts of customer queries and we are finding fantastic results. First is the translation quality and accuracy, but more importantly CSAT and resolution rates.

James Cross, Digital & Service Senior Strategy Lead

Operational efficiency

The right team, at the right location

Unbabel Chat enables you to recruit the best people for the job, at the location that makes sense for you, regardless of their language skills. Unbabel customer easyJet saw savings up to 76% in notoriously expensive languages like Dutch and German.

With Unbabel, any agent can handle any type of contact, regardless of the language, and the customer is completely unaware.

Daniel Wright, Customer Support Lead Manager

Flexibility

Dial language coverage up and down

Make your operations more agile with a translation solution that’s fully adjustable to your chat volumes, whether you’re facing long-tail languages, unexpected spikes in demand or seasonal peaks. With Unbabel, there’s no need to recruit and train additional agents for low-volume and expensive, difficult to source languages.

Unbabel’s solution is providing flexibility during language spikes and maintaining a high level of quality and customer satisfaction.

Dafydd Dil, Regional Digital Operations Manager

Turbocharge the tools you know and love

Get your multilingual live chat up and running in no time. Our out-of-the box integrations with leading CRMs require minimal tech on-boarding or agent training.

Looking for something else?

We’ve got you covered

No matter what chat platform you use, you can get native-quality translation up and running fast.

Unbabel Interface

Translate your live chat with our fully scalable web-based platform. No coding, no training, no waiting — just quick, native-quality translation when you need it.

Learn more

Unbabel API

Make the world’s only native-quality translation pipeline a part of your workflow. Reach out to learn how you can integrate our Translation API into your chat platform, or discuss a custom-built integration.

Learn more

No such thing
as a bad question

How does Unbabel work?

Unbabel is powered by a combination of Neural Machine Translation and a global network of bilingual speakers. Native speakers post-edit the MT outputs to match the quality of human-only translation, bringing you the best of both pure MT and pure professional translation. There is a complex system architecture in place to make all of this happen, incorporating state-of-the-art machine learning, proprietary data, and self-learning mechanisms that ensure increases in speed and quality over time.

What languages do you support?

We currently support 29 languages and dozens of language pairings between them. Depending on requirements and volumes, we are also able to open up custom language pairs on a per-customer basis.

How long do translations take?

Unbabel Chat enables you to read and reply to your customers in their native language within seconds. Inbound and outbound messages are translated in domain adapted MT in real time, meaning no impact on service levels. Unbabel employs custom machine translation engines, using state-of-the-art Neural Machine Translation adapted to our customers’ domains, as well as client-specific glossaries and style guides to ensure translation quality and speed in every step of the way.

How do you ensure the quality of translations?

Unbabel ensures consistent translation quality through two key checkpoints — assessment of the quality of the work delivered to our customers, and assessment of the quality of the editors in our global community. We conduct weekly quality audits on delivered translations, which take into account accuracy (minimizing changes in intended meaning and additions or omissions of content); fluency (detecting grammatical and spelling errors to ensure intelligibility); and style (relating to formal vs. informal tone and compliance with customer instructions and glossaries). Additionally, we perform regular, ongoing evaluations of individual editors and continue to build and improve tools that boost their performance.

How do you handle the privacy and security of my customer communications?

Most of Unbabel’s customers are understandably very sensitive to issues of privacy and security, as their customer communications often contain personal identifiable information (PII) such as names, addresses, emails, credit card numbers, passwords, etc. We provide several layers of effective security and privacy mechanisms, including an anonymization process that removes these data from content before it enters our translation pipeline, replacing them immediately before delivery. Unbabel is fully compliant with the EU’s GDPR, and any customer may request signed agreements called Model Clauses or DPA (Data Protection Agreements) for assurance that their data is being safely processed.

How much does Unbabel cost?

Unbabel is a subscription-based translation service calibrated to your needs and data. We don’t charge per language, per word or per user — but rather by content type and volume. We believe pricing should reflect what you need, whether it’s multilingual customer service tickets, chat and FAQs, localized product listings, video subtitles, or something else.

Does Unbabel translate other types of content?

Unbabel’s “Translation as a Service” platform is ideally suited for high-volume “firehose” content types, but we are continually experimenting with new use cases and applications — particularly automated transcription, translation and subtitling of video content. We also occasionally are able to deliver large volumes of e-commerce product listings and search keywords for existing customers.

Does Unbabel work with my current platform?

We offer several integrations with the most popular CRM and chat platforms on the market, including Salesforce, Zendesk, Intercom, Helpshift, among others, so you can get more agile multilingual support straight out of the box. You will be ready to start engaging in multilingual chats within hours. Is the platform of your choice is not in our integration list? No problem. You can either integrate with our API or request a custom integration. If we determine that we are able to accommodate your request, we can get your multilingual support up and running within weeks.

Unbabel Chat

Ready to get started?

Reduce handling time and increase customer satisfaction, with native-quality, multilingual chat at scale.