Deliver the best customer service, in any language
Unbabel makes your customer service agents instantly multilingual so they can effortlessly communicate with any customer, anywhere in the world. See how our hybrid AI and human solution can reduce cost, meet surges, support your growth, and deliver exceptional service.
Enjoy multi-channel, multilingual solutions
Cover all the bases of support to ensure a positive customer experience in any language.
See how Unbabel seamlessly embeds translations into your existing workflows
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Build the best team
Don’t let language be a barrier to excellence. Hire the best talent, expand rapidly to new markets, and raise agent utilization.
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Deliver quality
With machine translations tailored to customer service support, combined with humans in the loop to offer progressive machine learning Unbabel provides the highest quality translation.
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Integrate seamlessly
It’s your way of working, with no disruptions to your workflow. We integrate into your CRM and layer into the digital channels you already use: email, chat, FAQ, and social media.
See how Unbabel translates into real world success
Growth in staffing with 0% spend increase
Increased agent efficiency
Increase in CSAT
Reduction in AHT
Cost savings versus hiring native speakers
Improvement in first response time
Productivity increase
Cost reduction in operations
Cost savings versus hiring native speakers
How customer-centric businesses use Unbabel
Optimize cost
Streamline operational efficiency by staffing and make any agent multilingual, instantly. Plus, help maintain customer loyalty by focusing on people skills, not language skills.
Manage surges
Recruit from a wider pool of candidates and onboard agents faster to achieve peak utilization without having to seek out and factor in language expertise.
Expand efficiently
Give your existing, centralized support team the ability to translate instantly into any language and don’t worry about the cost, pressure, and time investment of hiring locally.
