Top
Unbabel for Zendesk

Make the foreign familiar

Multilingual agent

Translate Zendesk customer tickets at scale

Talk like a native wherever your customers are

How does Unbabel for Zendesk help?

Translation API
Global
Developers SDK

Don’t break the flow

Talk like a native

Flexible and affordable

Unbabel for Zendesk automatically translates customer messages into your agents’ native tongue and vice versa -- no more wasting time switching between apps. Manage your Help Center in one language, publish in many others.

Exploring international markets? No need to hire new native-speaking support agents or outsourced contractors. Unbabel is a simple and cost-effective way to talk to customers across borders. Back them up with a Help Desk they can read.

With our proprietary machine translation engine, you’ll get free automatic translation at a higher quality than Google Translate, and have human-powered translation on demand, just one click away. You decide when quality is a priority.

What languages are your customers speaking?

Get a free report

How does Unbabel for Zendesk help?

Translation API

Don’t break the flow

Unbabel for Zendesk automatically translates customer messages into your agents’ native tongue and vice versa -- no more wasting time switching between apps. Manage your Help Center in one language, publish in many others.

Global

Talk like a native

Exploring international markets? No need to hire new native-speaking support agents or outsourced contractors. Unbabel is a simple and cost-effective way to talk to customers across borders. Back them up with a Help Desk they can read.

Developers SDK

Flexible and affordable

With our proprietary machine translation engine, you’ll get free automatic translation at a higher quality than Google Translate, and have human-powered translation on demand, just one click away. You decide when quality is a priority.

Currently supporting 28 languages

Customer satisfaction isn’t just in English

Customers give similar satisfaction rates on foreign language tickets that have been translated with Unbabel to those answered by native speakers.

We support:

Arabic, Bulgarian, Chinese (Traditional), Chinese (Simplified), Danish, Dutch, English, Finnish, French, German, Greek, Hindi, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Portugal), Portuguese (Brazil), Romanian, Russian, Spanish (Spain), Spanish (Latin American), Swedish, Thai, Turkish and Vietnamese.

customer language

Unbabel is trusted by

pinterest
trello
oculus
myfitnesspal
skyscanner

What customers say

We decreased the number of support cases by 20% and customer satisfaction increased 50%! Using Unbabel to translate our FAQs has a clearly positive ROI!
Julie Monniot-Gaillis Julie Monniot-Gaillis
Localization Coordinator , MyFitnessPal
Unbabel has been an amazing addition to our customer support. It's rare to find a service that provides speedy, high quality translations from real people -- and on top of that, it's easy to use!
Carly Sabine Carly Sabine
Community Support , Viki
Unbabel have proven themselves to be a valuable partner, covering languages that were difficult for us to offer. Their support is excellent, and we are very happy with their services.
Jon Thorne Jon Thorne
Global User Satisfaction Manager , Skyscanner

Tell me a bit more

multilingual customer service
Build high Customer Satisfaction (CSAT) in multiple languages

With a powerful API that combines a global network of 40,000 bilingual translators and award-winning machine learning algorithms, Unbabel integrates seamlessly with Zendesk to enable your customer service team to answer tickets in your users’ native languages and back them up with multilingual Help Centers.

Companies like Pinterest, Oculus and MyFitnessPal all use Unbabel to remove language barriers, saving on hiring native speaker agents and building customer loyalty in the process.

translation speed
Understand customer conversations and be understood when you reply

Speed is of the essence when delivering great customer service. Language barriers slow this process down considerably – unless you’re using Unbabel.

With the fastest average speed in the industry, our worldwide community of translators can turn around translations in less than 20 minutes on popular language pairs.

ai translators
A global community of 40,000 augmented by Artificial Intelligence

Augmented by award-winning artificial intelligence software, Unbabel’s tens of thousands of bilinguals work around the clock to deliver trustworthy conversational translations at scale for some of the world’s most well-known brands.

And while doing so, they train the underlying core technologies to get better and better at automatic translations, building custom glossaries and style guides for each client.

as seen on
forbes
TechCrunch
TNW
Yahoo! Finance

Plans & Pricing

Every Plan gives you Unlimited Users, Unlimited Language Pairs and Free Machine Translation

Pricing

Basic

$100/month

Unlimited

Inbound Machine translation

500

Machine translation Replies
Additional $0.15

10

Human translations
Additional $4

Standard

$390/month

Unlimited

Inbound Machine translation

Unlimited

Machine translation Replies

120

Human translations
Additional $3.25

Popular

Business

$900/month

Unlimited

Inbound Machine translation

Unlimited

Machine translation Replies

300

Human translations
Additional $3

Premium

$1,650/month

Unlimited

Inbound Machine translation

Unlimited

Machine translation Replies

600

Human translations
Additional $2.75

Bigger Volume?

Unlimited

Inbound Machine translation

Unlimited

Machine translation Replies

Big Volume

Custom Price

Included in all Plans

Free Zendesk App • Unlimited Agents • 23 languages

check-green App V2.0 with continuous updates included

check-green New languages added regularly

check-green Continuous improvements in Unbabel Technology with great impact on Speed and Quality

POPULAR

Inbound
Machine Translation
Machine Translation
Replies included

Additional

Human Translations
Included

Additional

Basic

$100/month

Unlimited
500
$0.15
10
$4

Standard

$390/month

Unlimited
Unlimited
120
$3.25

Business

$900/month

Unlimited
Unlimited
300
$3

Premium

$1,650/month

Unlimited
Unlimited
600
$2.75

Included in all Plans

Free Zendesk App • Unlimited Agents • 28 languages

check-green App V2.0 with continuous updates included

check-green New languages added regularly

check-green Continuous improvements in Unbabel Technology with great impact on Speed and Quality

Bigger Volume?

Frequently Asked Questions

Why should I provide multilingual customer support? Doesn’t everyone speak English?

It’s not just to cut down on wasted time copying and pasting from an error-prone Google Translate, nor to save on hiring agents who speak your customers’ languages — 74% of online shoppers say they are “more likely to purchase from the same brand again if the after-sales care is in their native language,” says Common Sense Advisory.

OK. So how long will it take my team to learn how to use Unbabel?

With Unbabel for Zendesk, there’s almost nothing to learn — only to point out that it’s been installed and that enabling automatic translation on tickets and cases is 1 click away. A 15 minute demo is all you need.

And what about the quality of the translations? Come on, we’ve all used Google Translate…

Unbabel has a global community of over 40,000 bilingual translators who work via their own dedicated mobile apps and desktop portals. We use machine learning and artificial intelligence to send them not just the original text, but suggested translations that they can amend with a few taps or clicks, saving Unbabel’s clients time and money in delivering trustworthy native-language customer service at scale.

Nice. How long does the translation of a ticket take?

In our most popular language pairs, you can expect our human-powered translations to take less than 20 minutes.

And what about non-customer support translations? Can Unbabel help me out?

It depends. We want to focus on creating value in this important vertical, but our vision is to build the world’s translation layer, so we’re always tinkering away on projects that can bring us closer to this. If you’ve got a LOT of content (e.g. thousands of blog posts, product descriptions) and you think you can connect with our powerful API, get in touch with our sales team today to see if we can help out.

Request a demo