Unbabel integrates with Freshdesk, providing fast, native-quality translations without interrupting your workflow. Our plug-and-play integration lets your agents support any customer so that you can easily expand into new markets.
How it works
With Unbabel for Freshdesk, your agents can deliver consistent customer experiences, worldwide. Unbabel allows your agents to respond seamlessly to international customers in their native language, enhancing their brand experience while boosting your NPS, CSAT, and CES scores.
Penser globalement, Parler localement
Les organisations centrées sur le client veulent que leurs clients en Allemagne bénéficient de la même expérience de support que leurs clients au Japon, sans avoir à engager des locuteurs natifs coûteux pour chaque langue.
Unbabel enables all customer support agents to instantly become multilingual.
With the efficiency of augmented machine translation and the local nuance of our post-editors, Unbabel empowers all customer support agents to communicate with customers in any language, giving organizations increased flexibility, productivity, and lower operating costs.
Nous travaillons là où vous travaillez
Agents can continue to work on the channels where they already spend most of their time. Unbabel acts like an invisible layer between Freshdesk and your customers and automatically provides translations within your existing workflows.
Secure and Compliant
Notre plateforme a été conçue en tenant compte de la protection des données. Entièrement conforme aux normes RGPD et CCPA, avec un chiffrement et une anonymisation fiables des données pour garantir la plus grande confidentialité à nos clients et à leurs clients.
One Portal for all your LangOps
The Unbabel Portal provides more transparency and control over your multilingual support. It’s a self-service LangOps hub where you can manage day-to-day tasks, like translation volume and billing, while also gaining high-level insights that could impact operations.