From chatbots, self-service options, automated responses, customer support software and more, consumers nowadays don’t always require to speak to a live agent, and can have their queries resolved within a few minutes.

But what about those situations that are just a bit more complicated and require human emotion, empathy and understanding? Finding a balance between the two are key to ensuring your customers receive the right level of support.

During the webinar, we discussed:

• Which support-related problems AI and automation can solve
• Tips for making your automation and AI seem more human
• How to seamlessly loop in agents at critical times
• How to provide a better human service in combination with automation
• How automation and AI integrated solutions seamlessly work with Zendesk

This webinar is sponsored by