When peak season strikes, Unbabel kicks in with seamless multilingual support across digital channels. Our powerful combination of custom MT and human translation means you’ll be on-brand in every language.
The Unbabel approach for retail
Always-on multilingual support never goes out of style. Reinforce your brand with a highly personal, native-language customer experience.
Be there after sales
Unbabel instantly enables you to provide rapid email and live chat support in up to 30 business critical languages, regardless of the languages your support team speaks. Engaging, native-language customer support keeps your shoppers coming back — and also boosts CSAT scores. Leading retailers like Daniel Wellington have seen CSAT scores of up to 92% with Unbabel.
Skip the line with DIY
Give your shoppers the answers they need — and your support team the time to focus on the most challenging cases — with a multilingual help center.
Understand the brand
Leveraging Unbabel’s domain-adapted translation, you can be sure your brand voice is unmistakably yours, in all the languages you need.
Up to 76% off multilingual support
Unbabel gives you the flexibility to provide multilingual support from anywhere — whether it’s a centralized support hub far from home, or a small team located in-house. By extending agents’ capacity, you can maximize efficiency without compromising on the quality that sets your brand apart. Unbabel customer easyJet saw savings of 76% in notoriously expensive languages like Dutch and German.
Scalable support translation
Whether you’re entering new markets or expanding existing business, Unbabel makes scaling a great customer experience as simple as clicking a button. Leading brands like Logitech and Daniel Wellington turn to Unbabel to maintain high-touch customer service and slash response time by as much as 50%, all while rolling out products in new regions.
Seize the season
Support centers inundated with queries during incident or seasonality spikes? Not anymore. Diffuse the stress of the holiday shopping season both for your team and for your shoppers, with the only native-quality translation solution that’s fully adjustable to inbound message volumes. Seasonal hires not required.
Randolph Heyrowsky, Head of Customer Service
There’s a strong feeling that the overall experience is far better for so many of our customers, and that’s also backed up by a substantial increase in customer satisfaction and customer satisfaction response rates. In fact, we’ve seen average CSAT scores rise from 89% to 92%, and CSAT response rates more than double from 9% to 21% since we rolled out Unbabel.
John Wie, Director of Customer Experience
Unbabel has helped us increase CSAT scores by about 20% in the foreign languages we’re supporting. Because the general team can field inquiries, we saw the first response time cut by 50%.