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Talk shop

When peak season strikes, Unbabel kicks in with seamless multilingual support across digital channels. Our powerful combination of custom MT and human translation means you’ll be on-brand in every language.

Major retailers use Unbabel to deliver always-on multilingual support

  • Daniel Wellington
  • Logitech
  • Under Armour
  • Oculus
  • Rakuten Kobo
  • Pioneer DJ

The Unbabel approach for retail

Always-on multilingual support never goes out of style. Reinforce your brand with a highly personal, native-language customer experience.

Be there after sales

Unbabel instantly enables you to provide rapid email and live chat support in up to 30 business critical languages, regardless of the languages your support team speaks. Engaging, native-language customer support keeps your shoppers coming back — and also boosts CSAT scores. Leading retailers like Daniel Wellington have seen CSAT scores of up to 92% with Unbabel.

Skip the line with DIY

Give your shoppers the answers they need — and your support team the time to focus on the most challenging cases — with a multilingual help center.

Understand the brand

Leveraging Unbabel’s domain-adapted translation, you can be sure your brand voice is unmistakably yours, in all the languages you need.

Savings

Up to 76% off multilingual support

Unbabel gives you the flexibility to provide multilingual support from anywhere — whether it’s a centralized support hub far from home, or a small team located in-house. By extending agents’ capacity, you can maximize efficiency without compromising on the quality that sets your brand apart. Unbabel customer easyJet saw savings of 76% in notoriously expensive languages like Dutch and German.

Operational efficiency

Scalable support translation

Whether you’re entering new markets or expanding existing business, Unbabel makes scaling a great customer experience as simple as clicking a button. Leading brands like Logitech and Daniel Wellington turn to Unbabel to maintain high-touch customer service and slash response time by as much as 50%, all while rolling out products in new regions.

Flexibility

Seize the season

Support centers inundated with queries during incident or seasonality spikes? Not anymore. Diffuse the stress of the holiday shopping season both for your team and for your shoppers, with the only native-quality translation solution that’s fully adjustable to inbound message volumes. Seasonal hires not required.

There’s a strong feeling that the overall experience is far better for so many of our customers, and that’s also backed up by a substantial increase in customer satisfaction and customer satisfaction response rates. In fact, we’ve seen average CSAT scores rise from 89% to 92%, and CSAT response rates more than double from 9% to 21% since we rolled out Unbabel.

Randolph Heyrowsky, Head of Customer Service

Unbabel has helped us increase CSAT scores by about 20% in the foreign languages we’re supporting. Because the general team can field inquiries, we saw the first response time cut by 50%.

John Wie, Director of Customer Experience

Unbabel for the retail industry

Ready to get started?

Strengthen your global brand and streamline your operations, with scalable translation across digital support channels.