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Talk shop in every language

Unbabel helps you deliver a multilingual customer journey from awareness to purchase to support. Whether you’re growing to new markets, building existing capabilities, or managing peak seasons, we’re here for you.

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The Unbabel approach for retail

Keep your customers coming back with highly personal, consistent experiences in their native language at every step of the buying journey. Quality experiences never go out of style.

  • Keep your voice in any language

    Your customized translation engine ensures natural, on-brand translation in every language, with a layer of human refinement on top. That kind of personalization creates loyalty with shoppers.

  • Ride the wave of holiday peaks

    Holiday crises can crush retail resources, especially on an international scale. Take the stress out of the holiday shopping season. Enhance your localized website and SEO, and make your agents multilingual to support in any language, no matter which market spikes.

  • Grow your basket size

    Consumers increasingly expect the end-to-end journey to be in their native language, and are willing to pay more. Boost confidence with a smooth web experience and clear product descriptions.

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45%

Growth in staffing with 
0% spend increase

+8%

Productivity increase

60%

Cost reduction in operations

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Multichannel, multilingual customer experience

Unbabel helps you deliver a consistent customer experience across the globe, in the channels your customers expect, built for your unique business needs.

Chat
Email
FAQ
Website Localization
Product Descriptions
Multilingual SEO

Chat fluently

We translate inbound and outbound chat conversations in a matter of seconds.

Email effortlessly

We integrate seamlessly with your existing email platform, so agents can respond to customers in minutes.

FAQ seamlessly

We help you publish high-quality help center content in a range of languages.

Deliver a more personal online experience

We get your website fully localized, combing your brand voice, local cultural dynamics, and on-brand translations.

Perfect product pitches

We translate descriptions so consumers can perfectly understand what they’re purchasing.

Leverage local keywords

We help you attract new customers through on-brand, local SEO terms tailored to the country cultures and languages you’re targeting — using the language and keywords searched by your audience.

We help you attract new customers through on-brand, local SEO terms tailored to the country cultures and languages you’re targeting – using the language and keywords searched by your audience.

With the added bandwidth brought by Unbabel’s translation, you can focus on expanding your player universe by incorporating more marketing campaigns, quality content, and precision marketing. We’ll take care of translating for international customers so you can focus on winning them over.

Unbabel makes scaling to new markets simple. We allow you to expand your reach and tap into new markets while maintaining a consistent standard of communications, content and support.

Logitech was able to quickly increase staffing by 45 percent, while keeping spending flat, and strategically increase the existing team’s efficiency in order to absorb the extra demand.

Adriana Vazquez Del Mercado,

Head of CX, Core Operations

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Want to learn more about breaking down the language barrier?