Select the right plan for your customer service organization

Unbabel is a subscription-based translation service calibrated to your needs. We don’t charge per language, per word, or per user. Instead, our prices are based on content type and volume. We believe pricing should reflect what you need — whether that’s multilingual customer service chat, emails, or FAQ.

Select the right plan for your customer service organization

Starter

For organizations building out multilingual operations

Up to 3,600 Unbabel Units/year

Essential support:

Customer Happiness

  • Support in Portal
  • 24/5 Support
  • 24 hrs FRT

Customer Success

  • Not available

LangOps

  • Shared LangOps Specialist
  • Email support
  • Limited Quality Monitoring
Chat about pricing

Standard

For organizations scaling multilingual operations

Up to 30,000 Unbabel Units/year

Advanced support:

Customer Happiness

  • Support in Portal & Email
  • 24/5 Support
  • 12 hrs FRT

Customer Success

  • Shared CSM resource with regular touchpoints

LangOps

  • Shared LangOps Specialist
  • Email support
  • Limited Quality Monitoring
Chat about pricing

Enterprise

For organizations with mature multilingual operations

Up to 650,000 Unbabel Units/year

Premium support:

Customer Happiness

  • Support in Portal & Email
  • 24/7 Support
  • 6 hrs FRT

Customer Success

  • Dedicated CSM
  • Advocacy activities
  • On-site visits
  • Prioritization of feature requests
  • Early Access Programs

LangOps

  • Dedicated LangOps Specialist
  • Live and email support
  • Regular agent retraining
  • Quality custom reports
  • Proactive quality monitoring
Chat about pricing

Frequently asked questions, answered.

Unbabel Units are a common translation currency that standardizes the cost per email message, chat thread and FAQ word. An Unbabel Unit has a fixed cost and it varies for each channel (email, chat, FAQ). This provides clarity into billing and consumption and allows customers to mix channels.

 

Each channel (email, chat, FAQ) comes with different levels of translation quality to match specific customer requirements, leading to a cost variation. The Unbabel Unit harmonizes these costs in one simple metric.

No, we only charge for outbound translations sent to end-customers. Inbound translations are included free as part of platform access and subject to fair use.

Agent Hours are similar to Unbabel Unit since it acts as a common currency, but it’s pegged to time-based usage. With Agent Hours, customer service representatives can send as many messages through Unbabel for a flat hourly Unit rate. This option is only available for customers on the Enterprise plan.

We offer monthly billing for Standard Monthly plans; Standard Annual and Enterprise plans have annual billing. All plans charge for usage beyond the included Units in monthly arrears.

There are two components to getting started with Unbabel. The first component — known as our Onboarding services — includes personnel training, account setup, integration, and configuration. This is standard for all customers. The second component is launching in specific languages and channels. This involves deploying machine translation engines adapted to the customer’s context. Each specific language and channel combination (for example, English to German on chat) is charged separately.

Unbabel has a number of native CRM integrations available and can also support through our set of APIs. See our integrations page for more details about how we support customers.

Unbabel supports over 95 language pairs. To read more, consult our languages page.

Unbabel leverages robust data encryption and anonymization mechanisms to make sure that customer and business data is always protected. Read more about our security and data protection policies here.

A translation pipeline is the workflow of how communications flow between end-customers, the customer service team and Unbabel’s platform, and at which points translations occur. These are set up based on customer requirements for speed and quality. Translation pipelines may or may not include Unbabel’s Community of editors who ensure quality and comprehension.