Nespresso’s Secret Brew to Building a Customer-Centric Business

  • 28 September
  • 3pm BST | 10am EST
Michela Cocco

Michela Cocco

Global Customer Experience & Innovation Manager, Nespresso

Michelle Merkl

Michelle Merkl

Webinar Host, Unbabel

All businesses strive to be customer-centric, but to ensure everyone is thinking about the customer first in everything that they do is no easy task. Yet there are some businesses who have managed to achieve this, and renowned coffee brand Nespresso are one of those who do it exceptionally well.

Join our webinar where we’ll be speaking to Michela Cocco and learning more about why customer-centricity is crucial for Nespresso and how you can build a similar culture within your business.

In this webinar you’ll learn:

  • The three core pillars of customer-centricity
  • Why CX governance is critical and how it works in action
  • How best to measure success as a customer-centric organization
  • Practical tips to encourage customer focus in your business

This is a live webinar and you’ll have the opportunity to ask questions during the session. See you there.