WEBINAR

Maintaining Excellent Customer Support Without Breaking the Bank

  • 6 October
  • 3pm BST | 10am EST
Johanna Pyykonen

Johanna Pyykonen

Head of Operations, Hero Gaming

Adrian Swinscoe

Adrian Swinscoe

CX Expert and Forbes Contributor

Melanie Hornig

Melanie Hornig

VP DACH, Unbabel

Phill Brougham

Phill Brougham

Director of Product Marketing, Unbabel

At a time where the economy is changing on a more frequent basis, businesses are increasingly looking at ways to reduce their support costs and keep within budgets, without compromising on a great customer experience.

Though you may have to undergo changes to reduce costs, there are ways to still ensure you hit your KPIs and continue to exceed customer expectations.

In this webinar you’ll learn:

  • How to minimize disruption before implementing changes
  • Methods to up-skill and enable your existing team
  • Why fewer channels can actually improve the level of support
  • The importance of having partners that can adjust to meet demand
  • How best to increase customer support in a scalable manner

If you can’t make the session live, submit your details and we’ll send you a copy of the recording after.