PayPal's Blueprint for Creating a Global Support Team

  • 8 June
  • 3pm BST | 10am EST
Josh Taylor

Josh Taylor

Director Servicing Strategy, PayPal

Violeta Swart

Violeta Swart

Webinar Host, Unbabel

435 million users worldwide and counting. Trying to support every single one of those customers is a monumental task, but for PayPal it’s been a challenge which they overcame, thanks to a carefully crafted, global support strategy.

From localizing their marketing efforts, to being able to provide support in any language, PayPal’s journey to having a global presence has involved a lot of lessons along the way.

Join us as we speak to Josh Taylor, to learn what he’s picked up from his experiences, and how they can make a difference to your approach to global customers.

In this webinar you’ll learn:

  • How PayPal selected which regions to enter and support
  • What role BPOs and partners had in the expansion process
  • How PayPal were able to overcome the language barriers
  • How best to manage and coordinate global support teams

Can’t attend the live webinar? Submit your details and we’ll send you a copy of the recording after. If you have any troubles registering, please contact