Newsroom
News and updates from the Unbabel team
Your one-stop shop for all things Unbabel. Happy readings.
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New Global Report reveals 9 in 10 Companies see ‘Self‑Service’ as the future for customers
The State of Native Customer Experience Report reveals that two-thirds of companies struggle with multilingual customer support, and that 'first-time resolution’ is the new gold standard for customer support.
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Unbabel announced as the world leader in translation quality at WMT19
Unbabel regains title of best global Machine Translation Quality Estimation system at annual event
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Unbabel announces partnership with Google through its International Growth Program
Google's Global Business Solutions teams up with Unbabel. The announcement comes ahead of a joint webinar “Go global, serve local: accelerating growth with Unbabel”, on May 21
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Unbabel supports easyJet to create international customer service ‘super agents’
90 million-passenger airline adopts Unbabel’s unique translation platform to serve new geographies and customer bases and saves up to 76% compared to native speaker service
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Unbabel Opens Registration for Exclusive Lisbon Customer Centric Conference
Join 100 of the fiercest customer centric experts in Lisbon for Unbabel’s Customer Centric Conference on June 6.
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Unbabel Wins UK National Innovation Award with Concentrix Partnership
Unbabel triumphed in the 'Blending Human & Artificial Intelligence' category, which was judged by a panel of more than 60 customer service senior leaders. Our enterprise multi-language solution won out in a strong category including Astute, Noetica and Synthetic.
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Change.org Scales to Support Petitions in 29 Languages with Unbabel
With more than 375 million users spanning 196 countries, Change.org is the world’s largest platform for social change. As such, the start-up services a massive multilingual user base. The customer service team, which is comprised of just 15 people, deploys Unbabel’s AI-powered, human-refined translation solution to meet these growing demands.
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Unbabel Releases Award Winning Open Source Quality Estimation System
The AI-powered, human-refined scale up delivers ‘OpenKiwi’ to the Global Machine Translation Community
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Unbabel Appoints Amy Kux as Chief Financial Officer
New appointment drives continued momentum for Unbabel’s Customer Service Solution recently named in CB Insights’ AI 100
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Unbabel and Intercom partner to provide multilingual messaging
Unbabel builds Intercom app to offer multilingual chat for customer service in up to 28 different languages, servicing a growing list of companies including Monese and Perkbox.
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Unbabel unveils new integration, removing language barriers in Zendesk Chat
Leading AI scaleup and Translation-as-a-Service specialist extends integration capability with customer service platform Zendesk. Unbabel cements its position as Premier Translation Partner of one of the world’s leading customer engagement platforms. First public demonstration to be held at Zendesk’s ‘Relate’ event in San Francisco 12th-14th Nov - Unbabel a Gold Sponsor.
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Leading Y Combinator AI Scaleup Unbabel Announces San Francisco Launch and Key Global Hires
The renowned and rapidly-growing “Translation-as-a-Service” company, backed by Scale Venture Partners and Y Combinator, opens in San Francisco to service key US clients such as Facebook, Pinterest, Eventbrite, Udemy, Strava and GoFundMe.