Newsroom
News and updates from the Unbabel team
Your one-stop shop for all things Unbabel. Happy readings.
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New Unbabel Portal Unveiled to Manage Customer Service Language Operations
Gives Visibility and Analytics Around Subscription and Usage Data to Fully Optimize a Customer Service Team’s Efficiency
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Unbabel Appoints Sophie Vu as Chief Marketing Officer
New Appointment Drives Unbabel’s Vision to Continue Global Expansion as Need for Multilingual Translation Accelerates in Customer Service
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Unbabel Announces Strategic Research to Improve Multilingual Conversational Chat and Advance Customer Service with AI
Partners with Carnegie Mellon University, INESC-ID and Instituto de Telecomunicações to Develop Research on Multilingual AI Agent Assistants (MAIA)
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Unbabel’s response to the COVID-19 situation
When you see countries in lockdown, borders closing, companies shuttering offices, everyone working from home, including our kids, you know these are extraordinary times. It is hard to tell what it will be like in 6 months or 1 year, but what we know is that the current times will put everyone and everything to the test. As CEO of Unbabel, it is my responsibility to ensure that we’re ready, resilient and supportive of all our stakeholders: employees, customers, partners and translators.
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Unbabel Named to Fast Company’s Annual List of the World’s Most Innovative Companies for 2020
Unbabel takes home third place in Enterprise Category for its AI-Augmented translation platform.
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Unbabel takes home top award for Innovation in Customer Service
Unbabel has been recognized for disruption and innovation, notching a win for “Best Innovation in Customer Service” at the European Contact Center and Customer Service Awards. Working closely with Concentrix, the AI startup has removed the language variable from global customer support, reducing costs while improving customer experience.
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500K AI Moonshot Challenge will combine AI with emerging space technologies to combat Climate Change
The Foundation for Science and Technology (FCT), Portugal Space Agency (PT Space), European Space Agency (ESA) and Unbabel Labs open competition for a €500,000 award that will combine Artificial Intelligence and space technologies to solve major environmental issues. The winning team will present its solution at Web Summit 2020.
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Microsoft reveals how Unbabel enables them to revolutionize their global support
With the support of M12, Microsoft’s venture capital fund, Unbabel was able to bring the power of multilingual customer service to the world’s most valuable company — transforming operations and producing great customer experiences across their global business.
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Unbabel raises $60M Series C to become the world’s translation layer
Unbabel’s latest funding round is led by Point72 Ventures with participation from e.ventures, Greycroft, Indico Capital Partners and existing investors. The announcement comes as Unbabel surpasses the milestone of one million customer service messages translated per month.
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Unbabel presents demo of Multilingual Voice Messaging at Interspeech 2019
Unbabel discusses the future of its ultimate demo of Human-Verified Translations for Voice Instant Messaging at the world’s largest conference in speech processing
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Unbabel opens new AI office in Pittsburgh
AI+Human translation platform opens an AI research office in Pittsburgh to leverage the relationship with CMU, led by Alon Lavie
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New Global Report reveals 9 in 10 Companies see ‘Self‑Service’ as the future for customers
The State of Native Customer Experience Report reveals that two-thirds of companies struggle with multilingual customer support, and that 'first-time resolution’ is the new gold standard for customer support.
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Unbabel announced as the world leader in translation quality at WMT19
Unbabel regains title of best global Machine Translation Quality Estimation system at annual event
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Unbabel announces partnership with Google through its International Growth Program
Google's Global Business Solutions teams up with Unbabel. The announcement comes ahead of a joint webinar “Go global, serve local: accelerating growth with Unbabel”, on May 21
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Unbabel supports easyJet to create international customer service ‘super agents’
90 million-passenger airline adopts Unbabel’s unique translation platform to serve new geographies and customer bases and saves up to 76% compared to native speaker service
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Unbabel Opens Registration for Exclusive Lisbon Customer Centric Conference
Join 100 of the fiercest customer centric experts in Lisbon for Unbabel’s Customer Centric Conference on June 6.
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Unbabel Wins UK National Innovation Award with Concentrix Partnership
Unbabel triumphed in the 'Blending Human & Artificial Intelligence' category, which was judged by a panel of more than 60 customer service senior leaders. Our enterprise multi-language solution won out in a strong category including Astute, Noetica and Synthetic.
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Change.org Scales to Support Petitions in 29 Languages with Unbabel
With more than 375 million users spanning 196 countries, Change.org is the world’s largest platform for social change. As such, the start-up services a massive multilingual user base. The customer service team, which is comprised of just 15 people, deploys Unbabel’s AI-powered, human-refined translation solution to meet these growing demands.
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Unbabel Releases Award Winning Open Source Quality Estimation System
The AI-powered, human-refined scale up delivers ‘OpenKiwi’ to the Global Machine Translation Community
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Unbabel Appoints Amy Kux as Chief Financial Officer
New appointment drives continued momentum for Unbabel’s Customer Service Solution recently named in CB Insights’ AI 100
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Unbabel and Intercom partner to provide multilingual messaging
Unbabel builds Intercom app to offer multilingual chat for customer service in up to 28 different languages, servicing a growing list of companies including Monese and Perkbox.
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Unbabel unveils new integration, removing language barriers in Zendesk Chat
Leading AI scaleup and Translation-as-a-Service specialist extends integration capability with customer service platform Zendesk. Unbabel cements its position as Premier Translation Partner of one of the world’s leading customer engagement platforms. First public demonstration to be held at Zendesk’s ‘Relate’ event in San Francisco 12th-14th Nov - Unbabel a Gold Sponsor.
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Leading Y Combinator AI Scaleup Unbabel Announces San Francisco Launch and Key Global Hires
The renowned and rapidly-growing “Translation-as-a-Service” company, backed by Scale Venture Partners and Y Combinator, opens in San Francisco to service key US clients such as Facebook, Pinterest, Eventbrite, Udemy, Strava and GoFundMe.