Nestlé is the world’s largest food and beverage company, with more than 2,000 brands spanning 186 countries. For a brand this big, delivering excellent CX across all touch points and putting the consumer first is critical to their global success.

A notable aspect of their achievement can be accredited to the numerous technology integrations across the business. From being able to determine consumer trends ahead of time to shortening the time to market for a new product, the applications of technology are limitless. 

In this webinar we sat down with Carolina Pinart from Nestlé to talk about the role that technology plays in the business and how it’s making the difference to their customers.

In this webinar you’ll learn:

• Where Nestlé gets its innovation from 
• What you need to consider when implementing AI technology
• How emotional AI is used to predict consumer behaviour
• How to create an environment where AI and humans work in synergy