Unbabel’s Multilingual Translation Receives 2022 G2 Winter Badges and Customer Praise

February 10, 2022

The best endorsements for Unbabel’s Language Operations solution come from our customers — the ones who use Unbabel every day. Their feedback helps us know we’re on the right track, and continuously set the bar higher for quality multilingual translation. Nothing makes us happier than empowering companies to communicate more efficiently and empathetically with their global customers.

That’s why we’re excited to share that we’ve earned 14 new Winter 2022 badges and even more praise from our global community of customers on the software review website, G2.  

New badges earned based on real user feedback

Unbabel was named a “Leader” in Localization overall, and across three specific categories based on customer size: Enterprise, Mid-Market, and Small Business. In addition, customers loved Unbabel’s ease-of-use and superior support, which was reflected in the following new badges:

  • Best Support: Small Business 

  • Easiest To Use (Overall)

  • Easiest To Use Mid-Market 

  • Easiest Admin Mid-Market 

  • Easiest Setup Mid-Market 

  • Easiest To Do Business With (Overall)

  • Easiest To Do Small Business With 

Strong customer satisfaction also landed Unbabel the “High Performer” badge for in the Machine Translation category , and the “Best Meets Requirements” badge. 

“Unbabel has been identified as a High Performer in the Machine Translation category, based on its high levels of customer satisfaction and likeliness to recommend ratings from real users on G2, the world’s leading business solutions review website.” -Market Research Analyst, G2

Perhaps best of all, Unbabel kept its “Users Love Us” status going strong for the second consecutive quarter. The “Users Love Us” badge is reserved for companies who have at least 20 reviews with an average rating of 4.0 stars. Unbabel continues to achieve high marks, with a 4.6 out of 5 star rating.

Customers speak up about Unbabel’s multilingual translation solution

Our user reviews note both efficiency and quality of multilingual translations done with Unbabel. The Unbabel solution uses human-in-the-loop AI to ensure quality, and takes into account the important cultural nuances in language that make a huge difference in the customer experience (CX). 

As our 2021 Global Multilingual CX Survey uncovered, two out of three global consumers think it’s extremely or very important to offer an end-to-end native language experience – and they’ll actually switch brands to get it.

Excerpts from a few of the latest reviews on G2 are below:

“Great product, great service”

​​Unbabel is easy to set up and operate, the integration with our systems is smooth and effective. The quality of the translations is very high and the translations are turned in quickly and accurately, which is essential when working with a strict and fast SLA.

The Unbabel team is amazing, extremely responsive and helpful. Their dashboards and data help us follow up on the different translation services and monitor usage.

“Great additional product for user support organization.”

Unbabel was amazingly easy for me to get set up. A couple of calls, and their team took care of everything. They’ve set up their work within my CRM, Kustomer, and it works flawlessly.

“Efficient and easy to use”

Unbabel has been proving to be a great tool for efficiency and readiness. Thanks to Unbabel we were able to handle more customers’ requests within my team since it is very difficult to find people that can speak German.

Learn more about Unbabel today

To learn more about fast, efficient, and high-quality multilingual translations,  feel free to read more customer reviews on G2 as well as our case study library, where we cover how global organizations have improved their multilingual customer support services. 

Find out more about how Unbabel stands out on G2 here:

About the Author

Profile Photo of Melissa Cohen
Melissa Cohen

Melissa Cohen is Vice President of Communications and Customer Advocacy at Unbabel. She is a proven leader with a drive for over-exceeding marketing and business goals for B2B and B2C technology companies, and a history of developing campaigns and initiatives which yield high-value results. She has experience in multiple industries, such as SaaS, data center, energy, sales, healthcare, martech, and security technologies.