Language operations
Language operations (LangOps) combines AI and human intelligence to enable hassle-free global dialogue.
De fleste virksomheder, uanset størrelse og omsætning, arbejder med sprog på komplicerede og indviklede måder og involverer normalt et komplekst netværk af afdelinger, processer, systemer, agenturer og mennesker. Denne tilgang gør, at nogle af de bedste virksomheder kæmper for at maksimere deres potentiale og fjerne deres sprogbarrierer.
According to the 2021 Unbabel LangOps Survey that we conducted among US businesses with global operations, nearly 25% of decision-makers across various industries consider language and cultural barriers one of the top five concerns that challenge global growth.In fact, language is a largely misunderstood growth driver, not a growth blocker.
With a sharp increase in cross-border eCommerce and online sales, as well as the rise of the work-from-anywhere culture, it’s become necessary for businesses to go borderless by streamlining their multilingual operations.
Men bare rolig, vi kan hjælpe.
For at give virksomheder mulighed for at yde deres fulde potentiale har Unbabel defineret og opbygget en ny klasse af teknologi og processer til at muliggøre en samlet sprogstrategi: Language Operations (LangOps).
Hvad er Language Operations?
Language Operations (LangOps) er en tværfaglig funktion, der hjælper globale virksomheder med at kommunikere effektivt med deres flersprogede kunder og andre interessenter.
Language Operations (LangOps) er en holistisk tilgang til flersproget kommunikation, der giver organisationer gennemsigtighed og kontrol over alle aspekter af sprog på tværs af deres virksomhed.
Hvordan driver LangOps global virksomhedsdrift?
Most businesses communicate with their customers in English. But the truth? English speakers only make up roughly a quarter of internet users around the world. And that’s both native and non-native speakers (native speakers of English make up roughly 5% of the world’s population).
Selv med engelsk alene er der flere udfordringer for en organisation.
Online retail has exploded: The global cross-border ecommerce market is expected to reach $4,820 billion by 2026. With customers and prospects spending more time online, omnichannel communication has become a priority.
Customers’ expectations are evolving constantly. Retaining customers has never been more important — or more difficult. One bad experience or lack of personalization is enough to drive two out of five customers away from a business forever.