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Salesforce, translated

Unbabel embeds translations directly into your existing Salesforce workflows. We offer plug-and-play integrations with Live Agent Chat, Salesforce Cloud Tickets, and Knowledge Base, so you can deliver seamless multilingual support with minimal disruption.

 

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How it works

With Unbabel for Salesforce, your agents can deliver consistent customer experiences, worldwide. Unbabel allows your agents to respond seamlessly to international customers in their native language, enhancing their brand experience while boosting your NPS, CSAT, and CES scores.

Think globally, speak locally

Customer-centric organizations want their customers in Germany to have the same great support experience as their customers in Japan, without having to hire expensive native speakers for every language.

Unbabel enables all customer support agents to instantly become multilingual.

With the efficiency of augmented machine translation and the local nuance of our post-editors, Unbabel empowers all customer support agents to communicate with customers in any language, giving organizations increased flexibility, productivity, and lower operating costs.

We work where you work

Agents can continue to work on the channels where they already spend most of their time. Unbabel acts like an invisible layer between Salesforce and your customers and automatically provides translations within your existing workflows.

Secure

Our platform was built with data protection in mind. Fully GDPR and CCPA compliant, with robust data encryption and anonymization to ensure the utmost privacy for our customers and their customers.

One Portal for all your LangOps

The Unbabel Portal provides more transparency and control over your multilingual support. It’s a self-service LangOps hub where you can manage day-to-day tasks, like translation volume and billing, while also gaining high-level insights that could impact operations.

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By integrating Salesforce Service Cloud with the Unbabel API, service teams benefit from one unified global customer service solution that poses no disruption to current workflows and handling times. This combination allows agents to offer seamless, high-quality multilingual support all in one place.

Daniël Schaart,

Enterprise Corporate Sales Account Executive, Salesforce

Want to learn more about our Salesforce integration?

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