Our native, plug-and-play integration with Intercom let agents chat in any language. Unbabel seamlessly translates inbound and outbound chat messages, so your team can provide near real-time multilingual support, and you have the flexibility to scale across the globe.
How it Works
With Unbabel for Intercom, your agents can deliver consistent customer experiences, worldwide. Unbabel allows your agents to respond seamlessly to international customers in their native language, enhancing their brand experience while boosting your NPS, CSAT, and CES scores.
Global denken, lokal sprechen
Kundenorientierte Unternehmen möchten, dass ihre Kunden in Deutschland den gleichen hervorragenden Support erhalten wie ihre Kunden in Japan, ohne dass sie für jede Sprache teure Muttersprachler einstellen müssen.
Unbabel enables all customer support agents to instantly become multilingual.
With the efficiency of augmented machine translation and the local nuance of our post-editors, Unbabel empowers all customer support agents to communicate with customers in any language, giving organizations increased flexibility, productivity, and lower operating costs.
Wir arbeiten dort, wo Sie arbeiten
Agents can continue to work on the channels where they already spend most of their time. Unbabel acts like an invisible layer between Intercom and your customers and automatically provides translations within your existing workflows.
Secure and Compliant
Bei der Entwicklung unserer Plattform stand der Datenschutz im Vordergrund. Sie ist vollständig DSGVO- und CCPA-konform, mit robuster Datenverschlüsselung und Anonymisierung, um den größtmöglichen Datenschutz für unsere Kunden und deren Kunden zu gewährleisten.
One Portal for all your LangOps
The Unbabel Portal provides more transparency and control over your multilingual support. It’s a self-service LangOps hub where you can manage day-to-day tasks, like translation volume and billing, while also gaining high-level insights that could impact operations.