No matter what industry you’re in, every year, organizations face periods where customer support requests spike. Whether that’s down to seasonal holidays, product launches or even times of crisis, businesses must learn to adapt at such a critical time to continue delivering great CX while under pressure.

In this webinar we discuss some of the key measures you can implement in order to navigate the challenges that come with customer support surges, and how to use these experiences to plan ahead for the future.

During this webinar you’ll learn:

• How to anticipate your customers needs ahead of time and provide self-serve assistance
• The steps you can take to empower your agents with the right tools
• Which metrics you should be tracking beyond CSAT scores
• How to minimize stress among your agents and steps to keep them happy and motivated