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On January 6th, we launched our New Year Giveaway. It was our first ever so we went big: 15,000 words, any three languages you want (provided they're on the platform). We let the giveaway run for a full three weeks and received nearly 1,000 entries from over 100 businesses and individuals with international ambitions. Fate would have it that the gods within Random.org's algorithm would match us with one of our own: fellow Y Combinator alumnus GoCardless! [caption id="attachment_237" align="aligncenter" width="596"] GoCardless was the winner of our New Year Giveaway. They will be translating a section of their website on SEPA regulations into Spanish, German, and Dutch to help them expand internationally later this year.[/caption] Based out of London, GoCardless collects hundreds of millions of pounds every year for over 30,000 people, businesses, and organizations in the UK via its no-hassle API. Having raised a $7 million Series B in early 2014...

Customer Support maintains the relationships that drive business, and like all relationships, there are no shortcuts. At Unbabel, we follow 7 rules in every customer interaction. We find that having a short list of principles to guide our Customer Support efforts helps us stay focused on what's truly important as our team grows and our response protocols change. Here's a look at how Unbabel thinks about customer support. Feel free to let us know what you think in the comments! 1. Be Honest Whether it is a faulty product, poor service, or simply a misunderstanding, be honest with your customers. Admitting mistakes and/or shortcomings humanizes you and allows your customers the chance to empathize rather than fume. Admitting mistakes is not easy, but transparent communication as you work toward solutions is always appreciated and will result in higher retention rates over the long run. 2. Stay Positive   [caption id="attachment_174" align="aligncenter" width="660"] Your customers can be this cat. Support...

We were glad to start the new year being considered one of the most promising startups! Here are some interesting mentions on the media during the first month of 2015. Portugal Startups made a list of the Top 10 Portuguese Startups to watch out for in 2015 and Unbabel was one of them, being distinguished for its ambition! (Also mentioned in Emprego pelo Mundo). An article from The Huffington Post named Unbabel as one "of the most successful crowdsourcing apps", along with Airbnb and Waze. EU-Startups took a look at Portuguese startups to come up with 5 promising ones. Guess what? We are on the list! We were recognized for our "unique model that combines machine translation with networked human editors, promising a faster, cheaper more accurate translation"! Take a look on Crowdsourcing Week. Unbabel was one of the 6 Portuguese companies selected to receive funds under the program "Horizon...

On January 6th, we launched our first Product Hunt exclusive. Here's what we did, how it worked, and what we learned for next time. Why Product Hunt? Last night, Product Hunt had over 1,000 people show up at its first happy hour since its Andreesen Horowitz-led A Round. Message: Product Hunt (PH) is big, and it's only going to get bigger. [caption id="attachment_133" align="aligncenter" width="304"] We felt about as good about the learnings from our first PH Exclusive as the Product Hunt kitty does about his glasses. (He loves his glasses.)[/caption] With an estimated 11.9M visits in December, it gets as much traffic as Hacker News and Recode.net combined. While not quite mainstream yet -- Wired received 45M views in December, for comparison -- it’s well on it’s way. Perhaps even more importantly, the Product Hunt team has fostered an engaged and prestigious community, full of rock star venture capitalists (not limited to Brad...

The following is a letter from Vasco. It was written to the team but applies to everyone involved with Unbabel, from customers to investors to friends.  Dear All, With only a few hours left in 2014, I wanted to take this moment to reflect on Unbabel's first full year and what next year will bring. Unbabel was started with the vision of bringing seamless communication in any language, of disrupting an old industry by introducing a revolution in the way technology and humans collaborate in translation. If 2013 was the year of inception, 2014 was the year of discovery. Discovery of new worlds, new heights, new obstacles, new team members, new customers, new investors. We started 2014 by spending 3 intense months in YC and learning just how hard it is to grow 40% per week, even if you start from zero. We raised an investment round from some of the top investors...

Unbabel for Zendesk offers a rich set of features for admins to manage their agent’s usage of the plugin. Two ticketing interfaces For starters, when an admin opens a ticket and the app is rendered in the sidebar, it looks a bit different from the agent’s. Remember that all of your organization’s Zendesk admins will see the Admin Interface. [caption id="attachment_358" align="aligncenter" width="300"] Agent interface[/caption] The Agent Interface is quite simple and only contains the functionality needed to translate tickets. [caption id="attachment_359" align="aligncenter" width="300"] Admin interface[/caption] Notice that the Admin Interface has the Unbabel balance at the top of the widget as well as a settings gear at the bottom left. Access the admin interface Access the main admin menu by clicking on the settings gear at the bottom left. Doing so will render the menu above. The “Account” sub-menu The first menu item called “Account” will open a sub-menu with the three items. If...

Translating your newsletters into multiple languages has never been easier. Unbabel Newsletters is a way to connect your MailChimp and Unbabel accounts. Use Unbabel Newsletters to translate your campaigns and deliver them in your follower’s native languages. Prepare your Regular Ol’ or Plain Text Campaign and when you are done, request the translation into as many languages as you need. Unbabel for MailChimp will post each translation as a draft on your Campaigns dashboard. Communicating with your followers in their native language can have unexpected side effects such as increased open rates and engagement. When you show your users you love them, they might just love you back! Read about it on TNW and on MailChimp’s Blog. Email us to get started, or visit the Unbabel Newsletters dedicated page. ...

On Wednesday, Mark Zuckerberg spoke Chinese publicly for the first time and the Western world freaked out…without understanding a single word. Let’s fix that. 他刚说什么呢?What’d he say? On October 22nd, as a a newly appointed member of the advisory board for Tsinghua’s School of Economics and Management, Mark Zuckerberg hosted a Q&A at Tsinghua University’s x-lab. To everyone’s surprise, nearly the entirety of the 30-minute Q&A was conducted in Mandarin Chinese and after posting the video on his Facebook page, my inbox quickly filled with news of the event. I clicked through to watch. Before getting into it, let me say that it’s a fantastic little Q&A. Zuckerberg has been practicing his Chinese lately and hangs on fairly well throughout. Sure, there are plenty of pronunciation mistakes and grammatical errors, but overall he’s intelligible, which is impressive for someone who runs the22nd largest company in the world and studies...

#unbabel Unbabel for Zendesk is a productivity app that enables Zendesk agents to respond to support tickets in their customers’ native languages. [embed]https://www.youtube.com/watch?v=xzc9Cl3HsGg[/embed] Agent workflow is unhindered by the additional translation functionality: a foreign language support ticket arrives and is accepted by an agent who machine-translates it into her preferred language, allowing her to immediately understand her customer’s need. She can then compose her reply in English and Unbabel it so that her customer receives the response in his most confident language, simplifying her workflow and increasing his satisfaction. Long gone are the days of relying on Google Translate to answer your customers’ most difficult questions, like what music to listen to or when Justin Bieber will hit puberty. Unbabel for Zendesk frees you up to detective actual problems, like the mystery of the bouncing, exploding ball. Curious? Intrigued? Dying to translate support tickets? If you’re interested, have any questions, or...