Top

On January 6th, we launched our first Product Hunt exclusive. Here's what we did, how it worked, and what we learned for next time. Why Product Hunt? Last night, Product Hunt had over 1,000 people show up at its first happy hour since its Andreesen Horowitz-led A Round.Message: Product Hunt (PH) is big, and it's only going to get bigger.[caption id="attachment_133" align="aligncenter" width="304"] We felt about as good about the learnings from our first PH Exclusive as the Product Hunt kitty does about his glasses. (He loves his glasses.)[/caption]With an estimated 11.9M visits in December, it gets as much traffic as Hacker News and Recode.net combined. While not quite mainstream yet -- Wired received 45M views in December, for comparison -- it’s well on it’s way. Perhaps even more importantly, the Product Hunt team has fostered an engaged and prestigious community, full of rock star venture capitalists (not limited to Brad...

The following is a letter from Vasco. It was written to the team but applies to everyone involved with Unbabel, from customers to investors to friends. Dear All,With only a few hours left in 2014, I wanted to take this moment to reflect on Unbabel's first full year and what next year will bring.Unbabel was started with the vision of bringing seamless communication in any language, of disrupting an old industry by introducing a revolution in the way technology and humans collaborate in translation.If 2013 was the year of inception, 2014 was the year of discovery. Discovery of new worlds, new heights, new obstacles, new team members, new customers, new investors.We started 2014 by spending 3 intense months in YC and learning just how hard it is to grow 40% per week, even if you start from zero. We raised an investment round from some of the top investors...

Unbabel for Zendesk offers a rich set of features for admins to manage their agent’s usage of the plugin.Two ticketing interfaces For starters, when an admin opens a ticket and the app is rendered in the sidebar, it looks a bit different from the agent’s. Remember that all of your organization’s Zendesk admins will see the Admin Interface.[caption id="attachment_358" align="aligncenter" width="300"] Agent interface[/caption] The Agent Interface is quite simple and only contains the functionality needed to translate tickets.[caption id="attachment_359" align="aligncenter" width="300"] Admin interface[/caption]Notice that the Admin Interface has the Unbabel balance at the top of the widget as well as a settings gear at the bottom left. Access the admin interface Access the main admin menu by clicking on the settings gear at the bottom left. Doing so will render the menu above. The “Account” sub-menu The first menu item called “Account” will open a sub-menu with the three items. If...

Translating your newsletters into multiple languages has never been easier. Unbabel Newsletters is a way to connect your MailChimp and Unbabel accounts. Use Unbabel Newsletters to translate your campaigns and deliver them in your follower’s native languages. Prepare your Regular Ol’ or Plain Text Campaign and when you are done, request the translation into as many languages as you need. Unbabel for MailChimp will post each translation as a draft on your Campaigns dashboard.Communicating with your followers in their native language can have unexpected side effects such as increased open rates and engagement. When you show your users you love them, they might just love you back! Read about it on TNW and on MailChimp’s Blog.Email us to get started, or visit the Unbabel Newsletters dedicated page....

On Wednesday, Mark Zuckerberg spoke Chinese publicly for the first time and the Western world freaked out…without understanding a single word. Let’s fix that. 他刚说什么呢?What’d he say? On October 22nd, as a a newly appointed member of the advisory board for Tsinghua’s School of Economics and Management, Mark Zuckerberg hosted a Q&A at Tsinghua University’s x-lab. To everyone’s surprise, nearly the entirety of the 30-minute Q&A was conducted in Mandarin Chinese and after posting the video on his Facebook page, my inbox quickly filled with news of the event. I clicked through to watch.Before getting into it, let me say that it’s a fantastic little Q&A. Zuckerberg has been practicing his Chinese lately and hangs on fairly well throughout. Sure, there are plenty of pronunciation mistakes and grammatical errors, but overall he’s intelligible, which is impressive for someone who runs the22nd largest company in the world and studies...

#unbabel Unbabel for Zendesk is a productivity app that enables Zendesk agents to respond to support tickets in their customers’ native languages. [embed]https://www.youtube.com/watch?v=xzc9Cl3HsGg[/embed]Agent workflow is unhindered by the additional translation functionality: a foreign language support ticket arrives and is accepted by an agent who machine-translates it into her preferred language, allowing her to immediately understand her customer’s need. She can then compose her reply in English and Unbabel it so that her customer receives the response in his most confident language, simplifying her workflow and increasing his satisfaction. Long gone are the days of relying on Google Translate to answer your customers’ most difficult questions, like what music to listen to or when Justin Bieber will hit puberty. Unbabel for Zendesk frees you up to detective actual problems, like the mystery of the bouncing, exploding ball.Curious? Intrigued? Dying to translate support tickets? If you’re interested, have any questions, or...

On the path towards an internet free of language barriers we were always fortunate to have people that believed deeply in Unbabel and its mission. In the middle of this roller coaster ride, we had complete support from founders, family, friends, advisors and employees. But in order to grow we needed another type of supporter, the kind that invests money to see this idea grow. Not only we had the incredible luck of finding strong advisors and initial investors in Alexandre Barbosa, from Faber Ventures and the team at Shilling Capital Partners, but Y-Combinator provided us the rocket fuel that is powering our escape velocity and access to an amazing network of investors and mentors.Within the next few years, as we work tirelessly to achieve our vision of an inclusive internet and the end of language barriers, it will be crucial to have by our side...

All Your Customer Support Agents Can Be Multilingual Using Unbabel’s Zendesk app, customer support agents will be able to communicate with customers in various languages, while (1) everyone reads and writes tickets and responses in their native language and (2) the agent’s workflow remains essentially unchanged. The Workflow Imagine your agent receives a ticket in a language they don’t understand.With the push of a button, they can get an instant machine translation of the ticket.This allows the agent to get a basic understanding of what the customer is asking. To reply to the customer, the agent uses the internal note adding #unbabel before the answer.The agent then submits the ticket exactly as they normally would.Within minutes Unbabel posts the human translation as a public reply, responding to the customer in their native language. The agent does not have to return to the ticket to post the Public note. This process...