With seamless multilingual support across every digital channel, you’ll be ready when peak season strikes. Unbabel plugs right into your existing workflows so there’s no downtime, and our custom translation engine keeps you on-brand in every language.
The Unbabel approach for retail
Unbabel instantly enables you to provide rapid email and live chat support, regardless of the languages your support team speaks. An engaging, native-language customer experience keeps your shoppers coming back — and also boosts CSAT scores.
With scalable chat and email translation plus a multilingual help center, you’ll be there for customers 24/7 — exceeding expectations wherever and whenever they’re playing.
Your customized translation engine ensures natural, on-brand agent replies in every language. And that kind of personalized support builds loyalty with shoppers.
Unbabel helps you deliver a consistent customer experience across the globe, in the channels your customers expect, while maintaining the workflows your agents are used to.
We translate inbound and outbound chat conversations in a matter of seconds.
We integrate seamlessly with your existing email platform, so agents can respond to customers in minutes.
We help you publish high-quality help center content in a range of languages.
Unbabel gives you the freedom to create a cost-saving location strategy that works for your business. Instead of hiring a large team of expensive native-speaking agents, you can consolidate your physical footprint, or hire fewer agents in cost-effective places.
With scalable chat and email translation plus a multilingual help center, you’ll be there for customers 24/7 — exceeding expectations wherever and whenever they’re shopping.
Unbabel makes scaling as simple as clicking a button. We allow you to expand your reach and tap into new markets while maintaining a consistent standard of support across the globe.rn
Diffuse the stress of the holiday shopping season. Unbabel allows all your agents to chat instantly in any language, so you can deploy them as needed to tackle peak volume times. Finally, a shopping surge won’t impact your average handle and turnaround times.rn
We want to be a brand that can be anywhere, and help you in any way you want to be serviced. Unbabel helps us keep our customers happy.
Head of Customer Service