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Delivering Exceptional Customer Experience for Exceptional Customers

November 2, 2021

Farfetch is the global platform for luxury fashion, connecting creators, curators and consumers from all over the world. The company operates in over 190 countries, providing the most extensive selection of luxury items from over 1,400 of the world’s best brands on a single platform. With customers and partners located globally, the ability to communicate with ease and speed in multiple languages is a necessity. In this session, Rogério explains how his team handles the sheer volume of customer support requests in a way that minimizes response times, reduces pressure on the team and ensures a great customer experience throughout.

Ana Pereira
Customer Success Manager

Rogério Correia
Head of ROI & Optimization

About the Author

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Chloé Andrews

Chloé is Unbabel's Product & Customer Marketing Manager. She specializes in enhancing customer understanding of Unbabel’s products and value through targeted messaging and strategic communication.

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