Unbabel Language Operations Platform Receives New Badges and Customer Praise on G2

October 12, 2021

We love building great products and changing the way that people communicate across the globe. And while we’re proud of the work we do daily, nothing makes us feel quite as honored as receiving praise from the people who actually use Unbabel on a regular basis. This validation tells us that we’re on the right track toward delivering a truly valuable Language Operations solution that allows companies to communicate efficiently and effectively with their customers around the world.

That’s why we are so excited to have earned some new badges and praise from our global community of customers on the software review website, G2.  

New badges earned based on real user feedback

Unbabel was named a “Leader” in Localization and recently achieved “High Performer” status on the G2 Grid for Machine Translation Software. This grid recognizes the top eight products in the market based on real user feedback and reviews. Products in the High Performer quadrant of the Grid are noted as having especially high customer satisfaction scores — a fact that we take great pride in. 

In addition to being named a Leader in Localization and earning High Performer status in the Machine Translation Grid, Unbabel was also awarded the “Users Love Us” badge. Unbabel qualified for this recognition because of the volume — and high star rating — of customer reviews generated on the G2 platform. “Users Love Us” status is reserved for companies who have at least 20 reviews with an average rating of 4.0 stars.  Unbabel has an impressive 4.7 out of 5 star rating and has received no reviews below the 4-star mark. 

Customer praise notes efficiency and quality of multilingual translations

Customer reviews on G2 often cite the ease and efficiency of the Unbabel product as well as the accuracy of Unbabel’s translation services. Providing high-quality translations is a huge goal for us and is the reason we believe in (and invest in!) human-in-the-loop AI solutions. Unbabel aims to understand cultural nuance and add a quality assurance layer to all translations so we can reduce language inequity. 

What’s more, customers on G2 repeatedly note the value of Unbabel’s partnership and the level of responsiveness and professionalism demonstrated by our internal team. 

Excerpts from a few of our favorite reviews on G2 are below:

Ease / efficiency

“Easy, seamless and flexible multilingual solution”

“Unbabel is easy to set up; their procurement and implementation teams made the onboarding easy [and] the integration to Zendesk was seamless and very fast.”

“A great tool and brilliant customer service!”

“The product is easy for agents to use. It increases the flexibility and responsiveness of our customer support as we can offer native language support quickly across 13 languages.”

“Swift, smart and adaptable”

“The ease of use of the interface and tools make Unbabel less of a chore and more of a minor task. With the tool linked to our customer-facing Help Center, we’re able to easily manage hundreds of articles in multiple languages. Everything is easy to manage, track and update. What was once a laborious task is something a new starter can learn in a very short time.”


“High quality of service that provides peace of mind” 

“Unbabel allows our business to provide an amazing level of service to our users regardless of the language they speak. Our company’s website is localized into seven different languages and we receive many emails daily in a variety of different languages. Unbabel takes away a lot of the stress of having the right staff member on at the right time who can write in that language. Knowing we can rely on Unbabel during these moments provides peace of mind as the translations sent back to our customers are generally of a high standard.”

“Amazing tool with great accuracy”

“Unbabel [mixes] AI and human translations with great accuracy”

“It is easy to use. thank you for your nice service.”

“It translates the context rather than word by word.”

Working with the Unbabel team

“Strong and responsive partner”

“I love how easy Unbabel is to work with, especially if there is an issue. They respond immediately and work until the issue is resolved. Having an ownership attitude may sound like table stakes, but that isn’t the case for a lot of other vendors (i.e., they take multiple days to reply, they downgrade the issue or never fully solve it). Not true with Unbabel, they are a trusted partner.”

“Great Tool for Translation”

“While I don’t need to reach out to their customer happiness team very often, their support is super prompt and effective. When a service such as Unbabel has great support, it gives me the confidence to continue using them in the future.”

“Easy, seamless, and a quality service!”

“The Unbabel team are fantastic to work with, always responsive and wanting to improve accuracy and personalization with our brand and vocabulary/terminology.”

Start your journey with Unbabel today

If you’re looking for a fast, efficient, and high-quality solution for multilingual translations, we’d love to hear from you. We think Unbabel is truly changing the Language Operations landscape, but don’t just take our word for it! We encourage you to check out more customer reviews on G2 as well as our case study library, where we dive deep into the ways we’ve helped organizations improve their multilingual customer support services. 

If you’re intrigued by what you see, schedule a demo today to see the Unbabel platform in action!

About the Author

Profile Photo of Melissa Cohen
Melissa Cohen

Melissa Cohen is Vice President of Communications and Customer Advocacy at Unbabel. She is a proven leader with a drive for over-exceeding marketing and business goals for B2B and B2C technology companies, and a history of developing campaigns and initiatives which yield high-value results. She has experience in multiple industries, such as SaaS, data center, energy, sales, healthcare, martech, and security technologies.