Unbabel’s Next-Generation Language Operations (LangOps) Platform: Your All-in-One Solution For Content Translations

July 12, 2023

A leader in artificial intelligence and language technology, Unbabel continues its tradition of innovation with the launch of the next-generation LangOps Platform, a comprehensive suite of tools designed to simplify and streamline multilingual communication for businesses who serve global markets.

However, this isn’t just another product update – we’ve revolutionized the field of language services and multilingual communication to redefine how businesses approach translations for a variety of native languages.

The new LangOps Platform is a combination of a newly released set of tools designed to offer a holistic approach to multilingual communication, providing organizations transparency and control over every aspect of language across their business. Users can now translate, review, and control translations all in one place, in real-time, in line with their unique set of goals.

Our LangOps Platform offers:

1. Quality Estimation: QE predicts machine translation quality and automates high-quality machine translations while intelligently triaging content that needs human review.

2. Pipelines: Easily deploy, manage, and view your customized translation workflows, select pre-built templates, or instruct LangOps to design a pipeline to meet specific language pairs, formality levels, and unique business needs.

3. Quality Reporting: Offers detailed insights into the quality scores of all translations, both at an aggregated view and at the level of the individual translation. This tool equips businesses with the confidence that their translations are performing as they need them to.

4. Usage Reporting: Delivers comprehensive reports on usage over time and can be filtered by content type, language pair, and much more, creating transparency across a business’s entire translation stack.

5. LangOps-as-a-Service: Manages operations and any arising complexities while also reporting on opportunities for improvement. With our team of linguistic and technical experts, businesses can expect a fully supported deployment.

Empowering Businesses with Simplified, Transparent Translations

The translation industry has skyrocketed in recent years, and as a result, business executives are daunted by the need to translate endless amounts of content. At the same time, these executives are tasked with saving business costs, ensuring translation quality, and overall, getting the best ROI from their translation services.

Previously, businesses were forced to make trade-offs between cost, quality, and speed. However, with our platform, businesses can set those parameters for all their content types and channels and translate cost-effectively.

You don’t need to be a localization expert to translate all the content you need, the way you need it, with the assurance that you’re getting the ROI your business needs. Our AI-powered Quality Estimation creates dynamic workflows where human effort is applied only when necessary, passing the automation savings back to the business.

Introducing the Translation Pipelines

With Transaltion Pipelines, users can effortlessly manage and monitor their translation workflows. They can utilize predefined templates, customize workflows, and group them according to specific needs for speed, quality, and cost – all while maintaining full visibility of every step.

Simplifying Translation Orders and Projects

Unbabel customers can easily request translations in the LangOps Platform, either through text copy/paste or file upload. Users can upload multiple files simultaneously, choose up to 30 pipelines, use multiple different file types, and upload large files. The platform allows users to submit files together to create projects that can be tracked and managed in the LangOps Platform interface.

Reporting Capabilities for Greater Visibility and Control

Users can now enjoy in-depth usage reporting, giving them valuable data on their translation consumption. They can now monitor, filter, and break down data across various dimensions, including volume and speed.

Moreover, users can access reporting on translation quality generated by Unbabel’s AI-powered Quality Estimation (QE) within the LangOps Platform, providing detailed insights into the quality of translations. They can view breakdowns of scores per language pair and filter translations by date, content type, and more.

Who Can Benefit from Our LangOps Platform?

Unbabel’s LangOps Platform is built for business managers within the fields of marketing, eCommerce, customer support, content creation, and customer experience, who require translations of large volumes of content frequently but are daunted by the process.

Let’s say you’re a marketing manager at a new online store that’s starting to sell products globally. You’d have to ensure that everything – from product descriptions and marketing campaigns to customer emails and website content — is translated correctly for each new country you’re selling in. That’s a huge amount of work with little room for error. A wrongly translated phrase can confuse a customer or hurt your brand’s image.

Or, imagine you’re a content manager at a large tech company, and you need to translate a whole library of technical manuals and product guides. These documents need very careful translation to make sure that they’re technically accurate, culturally appropriate, and still sound on brand with your company. This isn’t easy, especially if you don’t have a large amount of resources or a dedicated team of translators.

Unbabel’s new Language Operations Platform is a milestone in our mission to simplify the translation process for businesses worldwide. It is a testament to our commitment to revolutionizing language operations and empowering organizations with unprecedented transparency and effectiveness in their multilingual communications.

Check out our next-generation LangOps Platform for yourself!

About the Author

Profile Photo of Henrique Dutra
Henrique Dutra

Henrique Dutra is a Senior Product Marketing Manager at Unbabel. He handles partnerships and integrations, and has a history of working successfully across different marketing areas, including product vision development and roadmap, management of cross-functional initiatives, and product teams.