Ricardo LuizMarch 19, 2019・10 min readLive chat in customer service: Did online chat fall flat?ChatCustomer ServiceLocalization
Rafaela CortezMarch 14, 2019・9 min readOur love affair with subscription productsCustomer ExperienceCustomer ServiceE-Commerce
Jamie BollandMarch 13, 2019・8 min readPrepare for take off: innovating with AI in the travel industryArtificial IntelligenceCustomer ExperienceTravel
Francisco PeresMarch 7, 2019・11 min readFinding your (non-)voice — the move to a written customer experienceAutomationCustomer ExperienceCustomer Service
Francisco PeresFebruary 28, 2019・7 min readOne language to rule them all. Or not.LanguageLocalization
Edmund OvingtonFebruary 27, 2019・9 min readAI, gig, and you: the holy trinity of customer serviceArtificial IntelligenceCustomer ServiceWebinar
Belén EglezFebruary 21, 2019・11 min readBuilding your best team with customer-centric salesCustomer CentricityCustomer ExperienceSales Enablement
Raquel MagalhãesFebruary 19, 2019・8 min readWhat happens to your brain when you learn a new language?Language
Rafaela CortezFebruary 14, 2019・8 min readNo laughing matter: Is there room for humor in Customer Service?Customer ServiceTone of Voice
