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We have a huge vision for Unbabel — to provide human-quality translations at the scale of machine translation. But how do we know we’re doing a good job?  For us, quality is a blend of having a good initial text to work from, feeding it through our domain-adapted machine translation, and then intelligently distributing these outputs to a curated community of editors, who we support with tools and aids that allow them to review, post-edit and approve the content as fast as possible. First, here are the multiple ways that we measure, control and optimise quality across our language pipeline. Quality Audits and Annotations We conduct periodic Quality Audits of our customers and weekly annotations of sampled data, testing hypotheses and running deep analyses where we find higher than normal errors in our pipeline. We use the industry standard metric here, MQM, or Multidimensional Quality Metric, to be able...

Here at Unbabel, we want to enable everyone to understand and be understood, in any language. And that includes Salvador Sobral, Portugal’s first ever winner of the Eurovision Song Contest! 🇵🇹 Fuelled by Super Bock and Doritos, Unbabel’s marketing team banded together to create this little site with subtitles and lyrics (written by his sister, Luisa Sobral) for their beautiful song, Amar Pelos Dois, in 17 languages — all translated with Unbabel....

Vasco Pedro has always been fascinated with language and the window it provides to how we process information. His undergrad studies focused on artificial intelligence and computational linguistics, and then he went to earn his master’s and PhD in natural language processing at Carnegie Mellon. Throughout his education, Vasco explored the fundamentals of how we think, how consciousness arises, and the core AI aspects of language. Ten years later, Vasco, along with co-founder João Graça, merged these interests in the founding of Unbabel, an AI-powered translation platform. “Solving translation was the original reason AI was invented,” Vasco says. “Graça and I were frustrated that technology had made this huge promise to solve machine translation, but was still very far away from realizing that goal.” It was during a surf trip that the would-be partners started to articulate their mission. “We knew there had to be a better...

What guarantees quality at Unbabel is not the quality of the individual translators themselves — which even at a professional level can vary widely and are naturally prone to human error (being, er, humans) — but the quality of the pipeline that produces the work in precise, uniform and accurate steps. Human work is still required, but at non-critical junctures where they correct and edit machine work, rather than tasked with the entire job to be done. It removes human dependency, but it vastly increases their value for quality corrections overall, and allows for an exponentially higher throughput of content....

Daniela Fontana, Web Project Manager at Italtel, had come across Unbabel in an article on a tech site and was curious to see if the AI + humans multilingual solution could solve their problems. After going through the trial period, the team was impressed by Unbabel's seamless workflow, short response time and support of every language they required....

According to the famous story from Genesis, a once-united humanity that spoke a single language dared to build a city and a tower — the Tower of Babel — high enough to reach the heavens. That endeavour was halted by the Biblical God, and humanity’s speech was confounded so they could no longer understand each other, giving root to the thousands of languages we have today....

Hey there, Vasco here. A few months ago, I was invited to be a speaker at DLD17 in Munich, from the 15th to the 17th of January, 2017. It was my first time both at a Digital Life Design conference and in Munich and it completely exceeded my expectations. I was hugely inspired by the combined talent and intellect of the hundreds of scientists, technologists, entrepreneurs, politicians and artists assembled by the organisers, all in an attempt to answer the question, “Whats the plan?” for the challenges and opportunities ahead. Apart from being pleasantly surprised that two “random” people I spoke to turned out to be Amazon’s CTO and the designer of Fitbit (#humblebrag!), a few of the talks really stood out for giving me either a new perspective on a topic I thought I knew everything about, or completely blowing me away with something I’d never...