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Zuzana MadarovaOctober 25, 2018・6 min read“Not just another freakin’ conference” — why we’re going to Zendesk RelateCustomer ServiceRelateZendesk
Edmund OvingtonOctober 24, 2018・7 min readSurvival of the fittest: are BPOs ready to evolve?Artificial IntelligenceBPOCustomer Service
Matthew CarrozoOctober 16, 2018・15 min readThe rise and fall of the English languageLanguageLocalization
Catarina CoutinhoOctober 11, 2018・8 min readNo missed connections: How travel companies are joining forces to improve customer experienceCustomer ExperienceTravel
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