Customers demand speed and quality from customer service. Find out how Unbabel compares to the alternatives to deliver the best experience, at scale.
Unbabel vs…
Built exclusively for customer service
Unbabel’s translation workflows are built putting your customer service team first: We empower support agents with near-real-time translation designed for chat, email tickets, and FAQs. We offer robust industry-specific customization, retraining, and maintenance of the machine translation ecosystem — no domain expertise or resources required on your end.
Translation quality you can count on
Quality is at the heart of Unbabel. We measure the quality of messages to determine if a human needs to be in the loop, continuously learn from improvements, and deploy a dedicated quality team to find and adjust issues.
Here to support you through thick and thin
Unbabel makes sure you’re taken care of: from responsive support, to our Customer Success team helping deliver business goals, to our specialized LangOps team that proactively ensures quality translations, there’s a whole team behind you.
