You’ve arrived at seamless multilingual support

Enjoy the same freedom you give your travelers, with flexible multilingual support that grows and adapts to your needs.

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The Unbabel approach for travel

Go truly global with Unbabel: Be there for your customers, wherever they are, with fast, high-quality multilingual support

How Expedia slashed response times

Around the world in every language

Unbabel provides the multilingual coverage you need, even in long-tail languages that are traditionally expensive and difficult to source. So you’ll be able to communicate everywhere your business takes you, today and tomorrow.

Fluent support that makes them feel at home

When it comes to diffusing high-stakes situations, personalized support goes a long way. Unbabel churns out fast, high-quality, on-brand translations, so that your agents can focus on providing the best possible support.

Support that’s always on

With scalable chat and email translation plus a multilingual help center, you’ll be there for customers 24/7 — exceeding expectations in every time zone.

Multichannel, multilingual support

Unbabel helps you deliver a consistent customer experience across the globe, in the channels your customers expect, while maintaining the workflows your agents are used to.

  • Chat Instantly

    We translate inbound and outbound chat conversations in a matter of seconds.

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  • Email Effortlessly

    We integrate seamlessly with your existing email platform, so agents can respond to customers in minutes.

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  • FAQ Seamlessly

    We help you publish high-quality help center content in a range of languages.

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Cost-effective and customer-centric

Unbabel gives you the freedom to create a cost-saving location strategy that works for your business. Instead of hiring a large team of expensive native-speaking agents, you can consolidate your physical footprint, or hire fewer agents in cost-effective places.

Fly high with scalable support

Unbabel makes scaling as simple as clicking a button. We allow you to expand your reach and tap into new markets while maintaining a consistent standard of support across the globe.

Cruise through your busy season

Unbabel extends your team’s capacity when your travelers need it most. With all your agents multilingual, you can deploy them as needed to tackle peak volume times. Finally, support surges won’t impact your average handle and turnaround times.

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Unbabel’s solution is providing flexibility during language spikes and maintaining a high level of quality and customer satisfaction.

Dafydd Dil,

Strategic Innovation & Automation Manager