Glossary

AI Translation Technology
AI Translation Technology is a tool that customer support teams use to communicate outside their native tongue with virtually no disruption to their current workflows and processes. See How to Integrate Multilingual Translations Into Your Customer Support Workflows.
AI-powered Machine Translation
AI-powered Machine Translation uses artificial intelligence to leverage machine learning algorithms to operate tasks or processes independently of humans. It is also used to leverage data and algorithms to support human decision-making and enable people to do things they wouldn’t be able to do on their own. See 3 Ways AI Is Improving Customer Service.
Automated Language Translation
Automated Language Translation is the technology that serves as an invisible translation layer that allows staff and customers to interface smoothly while speaking completely different languages. See 3 Ways AI Can Prepare Your Customer Support Team for Holiday Surges.
Computer-Assisted Translation (CAT)
Computer-Assisted Translation (CAT), also referred to as computer-aided translation, machine-assisted translation, or machine-aided human translation (MAT), is software used to leverage translation workflows for verbal and written texts that are created by humans. See What Does the LangOps Team Do?
Customer Service AI
Customer Service AI is a type of neural technology that uses key performance indicators to assess and drive the productivity and performance of internal teams and agents. See 7 Customer Service Operational KPIs All International Businesses Should Measure.
Email Translation Services
Email Translation Services use human translators and supported email integrations to translate correspondence. This service can also empower customer support teams to service new languages. See How to Integrate Multilingual Translations Into Your Customer Support Workflows.
Enterprise Translator
Enterprise Translator is a specific translation software designed to help global organizations navigate language and cultural barriers in key markets. An enterprise translator would be particularly useful in hiring and onboarding employees, serving customers, translating market materials at scale, and aiding product development with translation tools. See Why Enterprise Companies Need an AI-Based Translation Service.
Globalization Services
Globalization Services help organizations extend their brand into fresh markets, allowing them to leverage new ideas, skill sets, and experiences. It also gives companies the ability to scale hiring based on seasonal demand and staffing needs that can fluctuate for a wide variety of reasons. See The Importance of Globalization For Business Growth.
Human Translation Platform
Human Translation Platform is a collaborative platform that uses agile communication tools and an international network of human editors to quickly and accurately analyze documents through a series of quality tests. Human editors capture colloquialisms, tone, and the true meaning of a document to provide context and accuracy; translation software can only translate word for Learn More
Human-in-the-Loop AI
Human-in-the-Loop AI is a human refined, AI-powered language function that uses human translators to create a quality assurance layer to all translations to reduce bias, language inequity, and ground machines in reality. See Behind the GPT-3 Buzz: Why Human-in-the-Loop AI is Important.
Language Converter
Language Converter is a multilingual, neural translation tool that translates one language into another. Customer service agents can text in one language in the converter then copy and paste the translation to communicate with customers. See How Companies are Using Enterprise Translation Software Solutions.
Language Operations (LangOps
Language Operations (LangOps) is a holistic function that helps global businesses effectively communicate with their multilingual clients and stakeholders. Essentially, this cross-disciplinary function gives organizations transparency and control over every aspect of the language across their business. LangOps achieves this by using key language analytics, augmented machine translation tools, collaborative workflows, seamless integrations, and APIs Learn More
Language Translation
Language Translation is a process that converts text from one language into another language that is culturally and linguistically appropriate and understood by its intended audience. See How to Integrate Multilingual Translations Into Your Customer Support Workflows.
Language Translation Service
Language Translation Service manages translation projects for businesses and translates documents from one language to another. See How Far Machine Translation Has Come (And Where It’s Going).
Language Translation Solution
Language Translation Solution is a set of processes and frameworks that helps businesses navigate cultural and language barriers while communicating with customers in a global market. See How Companies are Using Enterprise Translation Software Solutions.
Language Translator
Language Translator breaks down language barriers and reduces possible miscommunication between companies and their customers. They have been assessed through language proficiency and industry-specific tests. See Get to Know Our Editors on International Translation Day.
Live Chat Translation
Live Chat Translation is the use software that automatically translates verbal or written text to simulate human conversation. See 3 Ways AI Is Improving Customer Service.
Localization Services
Localization Services help organizations adapt their content to local audiences, dialects, or cultural nuances, giving the product or service the aesthetic and direction of the target market to help businesses attract customers. See How to Know When to Hire a LangOps Team for Your Business.
Multilingual Chat Translations
Multilingual Chat Translations is a fast and seamless translation service that allows agents to chat with customers in any language. The service becomes scalable with the addition of languages, enabling companies to communicate with customers around the globe. See Instant multilingual chat from any agent, anywhere.
Multilingual Translations
Multilingual Translations convert communications from one language (the source language) into another (the target language). Using multilingual translation software can help businesses grow by producing quality communications that resonate with customers around the globe. See Unbabel’s 2021 Global Multilingual CX Survey Reveals 68% of Consumers Prefer to Speak with Brands in Their Native Language.
Translation Services
Translation Services help businesses connect to a global marketplace by using translation software to increase customer satisfaction and expand into new markets. See Why Enterprise Companies Need an AI-Based Translation Service.
Translation Services For Business
Translation Services For Business are services or programs that combine multilingual, neural technology with enterprise-specific glossaries and human expertise to help businesses communicate with customers in their native language and localize content for targeted markets. See 7 brands that have learned to STFU.
Translator Interface
Translator Interface uses customer relationship management (CRM) technology to translate written texts. Companies can track metrics and conduct audits to understand and serve employees and customers better. See How to Integrate Multilingual Translations Into Your Customer Support Workflows.
Universal Translator
Universal Translator uses machine translation and speech recognition to remove language barriers by instantly translating (or less commonly interpreting) any language. See 5 Predictions for Global Customer Service in 2021.