Unbabel and Freshchat integration

Empowering Customer Support: Unbabel Announces Integration with Freshchat, Messaging App for Sales and Customer Engagement Teams

November 9, 2023

With the increasing boom in ecommerce coupled with the overall shift to online customer engagement, customer support has become a more crucial component of any business and has a significant impact on customer loyalty and overall sales. According to a recent report, 90% of customers are willing to spend more when a company provides personalized customer services. As such, it’s important for businesses to understand how and where their customers want to connect – and language plays a vital role in those interactions.

At Unbabel, our goal is to bridge language barriers, and in doing so, we strive to make the translation process as seamless as possible for brands, and nearly invisible to customers. 

This is why we are excited to officially announce Unbabel’s integration with Freshchat, a dynamic live chat solution designed to enhance real-time communication with customers. With this integration, Unbabel can now empower customers to deliver seamless customer service in a globally connected world.

Streamlining Multilingual Customer Support with Unbabel

Language barriers can hinder efficiency and create imbalances across markets that result in unnecessary costs as businesses try to provide timely, consistent customer support in multiple languages. This is especially prominent in the customer service and engagement industry.  

In order to tackle this issue, Unbabel for Freshchat transforms the customer service process, reducing average handle time and errors while improving agent performance. The seamless integration enables real-time, multilingual communication across all popular channels, making it easy to deliver high-quality customer service within Freshchat’s unified interface.

Additional features and benefits include:

  • Cross-Channel Fluency: Agents can provide prompt, multilingual support across all channels, whether it’s web, mobile, WhatsApp, Facebook Messenger, or Apple Business Chat. 
  • AI-Enhanced Communication: Customers can benefit from the power and speed of AI and human expertise, as agents can resolve issues faster and deliver accurate and on-brand responses to customers in their preferred language.
  • Improved Self-Service Options: Enhanced Freshchat FAQs with real-time, multilingual support that promotes global customer independence, boosts satisfaction, and reduces agent workload.

To learn more about Unbabel & Freshchat Integration, you can read more at Freshworks Marketplace.

Interested in learning more about multilingual support? Check out our guide “Mastering Multilingual Customer Support: A Checklist for Success.”

You can also hear all the fresh news directly from our team by getting in touch today → Contact Us.

About the Author

Profile Photo of Henrique Dutra
Henrique Dutra

Henrique Dutra is a Senior Product Marketing Manager at Unbabel. He handles partnerships and integrations, and has a history of working successfully across different marketing areas, including product vision development and roadmap, management of cross-functional initiatives, and product teams.